Jira Service Management

When I go into a "Modify Issue Type Scheme" screen, I see a list of all the possible issue types. Most of the available issue types are distinct but I am confused by 2 issue type...

• issue-type
• jira-service-desk

Hi community !! I need to create dashboard (The Two-Dimensional Filter Statistics gadget), on which Y-axis - ASSIGNEE, and X - axis - I need to choose SERVICE SD, cause me and my team are members o...

• dashboard
• jira-service-desk

Dear all, I am using ServiceDesk with success for some time. Currently, I am trying to improve it a by moving some e-mail flow to ServiceDesk. For this purpose, I've created dedicate...

• jira-service-desk

In our jira we have Tempo Account for each customer. We use it for time registration on customers. At the end of each month we make a report grouped by customers for spend time. We also want h...

• jira-service-desk

Hi, so my question is can i create specific type of issue that has only one screen with close button where our helpdesk can quickly register already fixed problem.

• jira-service-desk

When attaching an external file to an issue page, if the image file name includes a JIRA ticket ID (e.g. "my-image-for-issue-ABC-123.png"), that will prevent the thumbnail image from being rendered i...

• jira-service-desk
• jira

Hi all, Jira administrator here. I have been messing about in our sandbox environment and noticed something unusual. On creation of a new basic service desk the the project automatically pulls in ro...

• atlassian-support
• jira-service-desk

In Service Desk Cloud, I've created a ticket and included external customers, they replied to the email and a new tickets was generated.  Zendesk has a feature where if a follow-up reply came in...

• jira-service-desk

I have a Jira Service Desk with 6 project but service desk data center only wants to show four of them by default for some reason.  Without making someone click "Browse All" can I specify that S...

• jira-service-desk
• popular
• portal

I need to know how to customize the fields within the request form. 

• jira-service-desk

Hello, Has anyone embedded shipment tracking in Jira Service Desk tickets and generated reports showing delivery status of unreceived deliveries from FexEx, UPS, and or USPS? Thanks

• atlassian-marketplace
• jira-service-desk

We are using a handler to create new requests by email because we want anyone to be able to email my Service Desk but we do not want new customers created in the platform. Since we are not configuri...

• jira-service-desk

Right now my team is using SD kind of in reverse. When they see an issue they then reach out to the customer. We are using SD to track this. However i am noticing that when my team selects "raise a r...

• jira-service-desk

When attempting to display a page that contains a "Page Properties Report" macro to a JIRA Service Desk/Knowledge Base.  Users receive the error message "Error while fetching page properties rep...

• cloud
• jira-service-desk

How to limit users' access to their open issues and only one project when they are included in an organization

• jira-service-desk

How to limit customer access to specific service desk projects and their open issues when they are included in an organization in the project?

• jira-service-desk

Can you use Global Email and Project Email at the same time?  (On Cloud)

• jira-service-desk

Hi, We have a use case we are trying to implement in JSD which is to allow our customers to be able to escalate an already created ticket, sent via email to support@, to our Emergency project by for...

• jira-service-desk

Since this morning we did not receive incoming emails in the instance of Jira Service Desk. Attached capture with two errors that we have in JIRA. I await your response   We restart JIRA ...

• jira-service-desk

Hi We need to integrate our Jira service desk cloud system with another cloud system. can we do this without using third party add-on? any code level API example? 

• jira-service-desk

GET /rest/servicedeskapi/organization resource returns only 50 organizations

• jira-service-desk

Hi Atlassian,   I have configured a regular Jira service desk project.  When I go to a few of the pages in this project I get the following error: This service desk project has configura...

• jira-service-desk

We would like to be able to generate reports of issues by User group.  We would like to use the timetracking reports to see which group of users is creating the most issues and also using the mo...

• jira-service-desk

Is there a way to add additional notifications on certain issues (Example being Marketing when their website goes down) without having to make them an agent?

• jira-service-desk

I'm trying to add participants to give them visibility to an issue. The participant is an external service desk customer, but they never get the email and cannot see the issue when they log in to the...

• jira-service-desk