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Jira Service Management
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We have had requests by users in our company to add the 'Created by me' link to the list of selections in the Help Desk portal, as a quick and easy link on screen (not in a drop down of there account...
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We are having the following issue: Issue: No e-mail notification is generated for when a customer who is not in the project attempts to create an issue via e-mail channel. Actual result: No no...
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Having some issues removing the time tracking fields (Time Spent, Date Started, remaining estimate, etc) from a resolution screen. I've created a custom screen with only 2 fields (resolution and com...
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The vast majority of our tickets will have internal comments. The frequency of us communicating with the customer on individual tickets will be low. It will happen, but will be infrequent...
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In the Great Gadgets for JIRA Server: WBS Gadget, the "Saved filter" field only lists some of my filters (organized alphabetically). The documentation says that I should use the filter box to f...
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...ign up for an account We've turned on public account creation to have external accounts created when clients email us; however, we do not want to have the option to 'Sign up for an account'....
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Hi, I'm new on Jira Service Desk and I want to understand how to apply granular permission to my project. For example, in my organization are multiple projects with some users...
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I'm trying to configure a specific Sla which depending on the issue's priority, it should be transitioning from one status to other in a specific hour, ex.: for Priority= Critical, do not pass from 0...
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Hi, Any ideas why duplicate custom fields on the JSD portal create issue screen are shown? Fields have identical id numbers... Many thanks! //B
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Dear Jira Service desk Team, When we create a user for our customer do we also need to pay for this user or it's free?
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...sers to submit email requests So, I need public signup enabled I don't have a specific list of customers to allow and have no access to the AD So, I can't create accounts pre-e...
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Hello, I enabled the option of users creating accounts. However, when someone (Safari, Chrome, FF) is trying to create an account, the button is not working. Also upon refresh, the specific page is ...
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Hi Everyone, can someone explain to me what the reason for the 2 possible incoming mail handler configurations found in the project settings and system settings respectively? When I initially set u...
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My requirement is as follows (This is the real business requirement and I'm naming them as AA and BB) On AA instance There are three projects: - Guru, PINK, and Test. On GURU...
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IN JIRA service desk i faced an issue:- 1. Incident was raised as S2 and SLA response time was 30 m. 2. But as per analysis and discussion with customer we changed it from S2 to S3, ideally r...
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Hi When i try to set up an email channel for Jira desk i always get the following error: Cannot link your email account due to emails in inbox Your inbox must be empty before you can c...
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Is it possible to build/configure a shared service desk in Jira cloud where there are different approvers configured per organisation? I have tried to setup a shared service desk with multiple custo...
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In Jira Service Desk, I would like tickets to be automatically assigned to an organization according to a domain. Is that possible?
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we want reach on any new comment an automation via REST call to another foreign Service Desk we thought that webhooks could do that but we found no basic authentication to configure do i miss somet...
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I am working on building some new workflows within Jira Service Desk and would like to have a two stage approval process. The first stage would be for Manager approval and the second stage would be f...
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How can I create custom fields for service desk issues? e.g. if a service request is from jill, treat tag it as vip. Or tag it as Jill. Or whatever. Goal is to see which tickets we must s...
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I am in the process of creating a JIRA service Desk with a link to Confluence for use as a Knowledgebase as well as using a Version One Application to fetch information for the service desk and knowl...
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Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
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Hi All Is there a way to distinguish an attachment that has been shared internally or with the customer? At the moment there is only two ways to figure this out If the files are sha...
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Hi, Right now i am working with the one email sender for one of my Project, and now i want to configure another email sender notification for another projects..
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