Is it possible to change the default text box from 'Share with customer' to 'Comment Internally'?

[Paul Neat]

The vast majority of our tickets will have internal comments.  The frequency of us communicating with the customer on individual tickets will be low.  It will happen, but will be infrequent.  I want to be able to have it default to 'Comment Internally', not 'Share with customer.'

Thank you

[Shannon S · Accepted solution]

Hi Paul!

We don't have this feature yet, but there's a request for it here:

• JSDCLOUD-1733

Please vote and comment there with your use case.

Do let me know if you have any questions about this.

Regards,

Shannon