what is the permission schemes for link option
My requirement is as follows (This is the real business requirement and I'm naming them as AA and BB)
On AA instance There are three projects: - Guru, PINK, and Test. On GURU there is an end user customer GGG .In another instance BB same user is working as agent (as a support team)
when GGG(as a support user/ agent) gets a ticket(# BB11) on BB (if they need to get this done by team in AA), he access AA(as portal customer) system and creates a ticket(AA1) in AA (as end user) now he need to link both tickets in each systems
I'm trying to connect 2 tickets in 2 separate. Initially i have connected these 2 systems using same account with admin rights in both side. But when I try to link issue from AA it's not having permission
in AA systems i have given the browse and link permissions as follows
AA having following permissions
BB having following permissions
how can i resolve this