what is the permission schemes for link option

gayan ganepola April 27, 2018

 

My requirement is as follows (This is the real business requirement and I'm naming them as AA and BB) 
On AA instance There are three projects: - Guru, PINK, and Test. On GURU there is an end user customer GGG .In another instance BB same user is working as agent (as a support team) 
when GGG(as a support user/ agent) gets a ticket(# BB11) on BB (if they need to get this done by team in AA), he access AA(as portal customer) system and creates a ticket(AA1) in AA (as end user) now he need to link both tickets in each systems 

I'm trying to connect 2 tickets in 2  separate. Initially i have connected these 2 systems using same account with admin rights in both side. But when I try to link issue from AA it's not having permission

in AA systems i have given the browse and link permissions as follows

AA having following permissions  

AAA browse permission.pngAAA link permission.png

BB having following permissions  

bbb link permission.pngbbbb browse permission.png

how can i resolve this 

 

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