Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Duplicate custom fields on the JSD portal create issue screen

Bojana Vasic
Bojana Vasic
Contributor
April 27, 2018

Hi,

Any ideas why duplicate custom fields on the JSD portal create issue screen are shown?

Fields have identical id numbers...

Many thanks!

//B

Answer
Watch
Like Be the first to like this
646 views

3 answers

0 votes
Jack Nolddor _Sweet Bananas_
Jack Nolddor _Sweet Bananas_
Atlassian Partner
April 17, 2020

I'm also affected by this bug no idea how to fix it...

Reply
0 votes
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 7, 2018

@Bojana Vasic, have you made sure that in fact you don’t have two custom fields by that name? If there are two fields then I expect they are both exposed to the portal. 

View More Comments
Bojana Vasic
Bojana Vasic
Contributor
May 7, 2018

No, I do not have two fields... this is probably a bug... almost all custom fields are shown twise. Any idea?

Thanks!

Like
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 7, 2018

sure sounds like a bug. is this cloud or server? I expect you will need Atlassian support to assist w/ this one and suggest opening a ticket. @Gabriel Senna any further thoughts on this.

Like
Reply
0 votes
Gabriel Senna
Gabriel Senna
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 4, 2018

Hi Bojana,

Could you please clarify what do you mean by "duplicate custom fields on the JSD portal"?

This way, I can better understand your problem and how to help you.

View More Comments
Bojana Vasic
Bojana Vasic
Contributor
May 7, 2018

Hi Gabriel,

Custom fields are shown twise on the portal create issue screen.

E.g. "Customer name" and below again the same field "Customer name".

Many thanks!

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events