Jira Service Desk Automation => REST call

we want reach on any new comment an automation via REST call to another foreign Service Desk

we thought that webhooks could do that but we found no basic authentication to configure

do i miss something or is webhook not the right concept for this?

1 answer

0 votes

I thought the same thing, but you have no control of the request body and can only ever include the jira issue json not your own parameters.

You have to write your own web service to be called with their payload and then call your 3rd party web service.

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