Hi, The docs at https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Receiving+requests+by+email say I should: Adding an email account Open your service desk project and proceed to S...
I'm trying this approach: https://confluence.atlassian.com/pages/viewpage.action?pageId=770608231 But it's not working for me, no idea if I'm entering custom field ID in a wrong way or what. The ...
Two issues at exactly the same JIRA (internal and viewable by customer) status are being displayed on the "My Requests" Service Desk screen using different colors (see image below). What are t...
Hi, We've recently switched to JIRA Service Desk and one of the most common requests is to reset a password. The service desk employees have typically used data sourced from our HR system to...
Hi! I have created a csv to import my issues in JIRA Service Desk. During the importation, I define the Request Type as "Technical" which is my default type. My ticket are imported but the request t...
Our JIRA is hooked up to Crowd. Crowd automatically on boards LDAP users into jira-users. We now want to allow non-Crowd users to use Service Desk in the customer role. How should directories be co...
Hi, Our organisation use Synexsys for ticketing, we plan to switch to JIRA Service Desk. I was able to set up JSD for our needs, but there is some functions/options that i don't found in JSD. ...
Hi, I want to know if there it is a way to change the font size and style for the Groups on the Customer Portal landing page. I want to increase the font size for the Groups on the left side (Besoi...
Hi, My Client wants to send a daily e-mail reminder to his customers when the issue (request) is in a special workflow state (for eg. "waiting for customer"). I have read some articles about ...
Hi, I would like to know if we can create specific custom fields per issue type within a project. For example, I would need some specific fields to IT Help issue type and some other ones to Bug issu...
Is it possible to change https://uptimo.atlassian.net/servicedesk/customer/portal/2 for something more friendly?
thanks for any details. This message is not helpful, " This site is down at the moment. Grab a snack — we'll be back before you know it. "
Dear Atlassian Service Desk, This is a question about JIRA Service Desk in cloud version. Is there a possibility to back up and export support tickets including attachments?
Dear Atlassian Help Desk, This is a question about JIRA + Service Desk? Do end users count towards the license fee? We have about 10 workers and 300 customers(end users). Do we have to pay a li...
Hi, I would like that a user can access to several different projects and that he keeps the same rights and permissions whatever the project is. Is it possible ? or does a user have some speci...
Hello, We have set up a few automations in Service Desk. What does "Alert a user" do ? I thought we would receive an email but actually not. I can see the internal message in a ticket which me...
So, I'm trying to create a form for 'Internal Requests' for our implementation folks. They have a need to be able to enter requests for our customers (ie: setup this environment, etc), but I don't wa...
Hi I can't install JIRA Service Desk 2.5.0 on our server (ubuntu 12.04 LTS) in JIRA 6.4.8. It always fails because of 141 unsatisfied requirements for installing plugin. I successfully installe...
I need to have hyper links on my customer portal for my issue type on Jira Service deask
Can we integrate JIRA service desk with any other products like JIRA using API ?
Hello, is ist possible, when i receive or creat a new ticket, that when i set the assigne to me or to another colleague, that the workflow status moves on automaticilly(which also would set ...
I'm using Atlassian JIRA in the Cloud with Service Desk. For a form that I am building that creates a Create a New Account in Google Analytics task, I'd like to populate a custom field with the emai...
Hello from Germany, Based at the headquarters of a multinational company, my team provides the support for a B2B software product. Not only do we deal with German customers but also with other suppo...
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