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Back ups in cloud Jira Service Desk

supername
supername
Contributor
July 18, 2015

Dear Atlassian Service Desk,

This is a question about JIRA Service Desk in cloud version.

Is there a possibility to back up and export support tickets including attachments?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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July 18, 2015

You can use the "export" function to get a backup of everything once every 48 hours.  It is everything though, not a subset.  For a range of issues, you'll need to try the reporting, but that's not a "backup".

See https://confluence.atlassian.com/display/JIRACLOUD/Exporting+issues

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