how to vote an issue in Service Desk?

[Geoffrey Rodgers]

Until JSD-1743 is resolved, one work-around is to configure the "Introduction text" in Portal Settings and add a hyperlink to a kanban board where users can see the full list of issues and vote on them there. I did this in setting up our idea portal, and I think I like it even better than Service Desk's functionality to let users search for issues created by other people; it actually makes it easier to filter to just the issue type you want them to see. In setting up the kanban board, I just put all statuses in a single column (which prevents drag-n-drop status changing), and I ordered the list by the number of votes.

[Jiri Kanicky]

Hi,

Is this possible with users which do not have JIRA Application license? I would assume that users without JIRA Application License cannot view Kanban board.

Thx.

[Bishoy Ayoub]

This is still useful, half the way for voting up issues for the internal folks

[Kristian Thomsen]

Hi we have a Jira service desk add-on, that turns the Service desk into an ideation portal:

https://marketplace.atlassian.com/apps/1221630/feedback-and-voting-for-jsd?hosting=server&tab=overview

Kind regards

Kristian

[Diane Sutton]

Hi Geoffrey

I tried your solution with Kanban board but when logged in as the user if I click on the link it just resets the address to service desk.  How do you get the Kanban board to come up from the service desk? 

[Jack Brickey]

Customers do not have access to the JSD application so the suggestion only works for Agents or Collaborators.

Voting is available if you have application access. Voting is not available to Customers.

[Geoffrey Rodgers]

Diane,

Here's is my (wiki syntax) text that I entered into the Introduction Text field (note that you will need to replace my sample URL with yours, but don't accidentally delete the pipe | character or the ending closing bracket ] character):

Welcome! You can create an Idea using the "Idea" link provided below.

h2. To view others' ideas and *vote on them*, [click here|https://<your-site-address>/secure/RapidBoard.jspa?rapidView=85].

[Jiri Kanicky]

Hi Geoffrey,

I just test it and it does not work for users without JIRA Application licens and the whole point of JIRA Service Desk is to have users/customers without JIRA Application license.

So I think the workaround does not really work.

Jiri

[Daniel Bajrak]

Hi Mel,

You can do this making some workaround using Extension for JIRA Service Desk. This plugin has many features that can make your JIRA user-friendly. So, there is option to add transition to customer portal to the same status as currently and you can called it "vote". To this transition you can add some postfunction that can increment vote number for example using script in script runner.

You can always write to plugins@intenso.com.pl and ask for help how to do it or ask for implement voting in customer portal.

I hope I've helped you.

[mel vega]

Hi Daniel, Thanks for your answer. it's very interesting to know that. And awhat about voting for an issue directly in the Service Desk project? I mean as a service desk agent ? is it possible to do that ? I have a free trial version right now and I created some fake issues for which I can vote vut for some other ones I just can't. Thanks Melissa

[Paula Silveira]

Hi Mel,

Unfortunately, it's currently not possible to vote on Service Desk issues. There's a feature request for that as you can see on JSD-1743.

Thanks and regards,
Paula Silveira

[mel vega]

Thanks for your answer Paula. after posting my question, i tried on another issue and it's weird i managed to vote for it. In fact, it seems that for some issues you can vote and for another ones you can't. Hope it will be set up. Have a nice WE Melissa