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Crowd when JIRA is running Service Desk

Martin Cleaver
Martin Cleaver
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July 29, 2015

Our JIRA is hooked up to Crowd. Crowd automatically on boards LDAP users into jira-users.

We now want to allow non-Crowd users to use Service Desk in the customer role.

How should directories be configured to allow sign-up in Service Desk yet not affect our existing on boarding process?

Thanks, M.

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Luciano Fagundes
Luciano Fagundes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 29, 2015

Hello Martin,

Are you using Crowd SSO in JIRA? If so, SSO will need to be disabled in order to allow non-crowd users to be able to login.

https://confluence.atlassian.com/display/SDKB/Cannot+login+to+Service+Desk+as+local+user+when+Crowd+SSO+is+Enabled

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