Hi! I have two JIRA server: The first one is a JIRA hosted locally in our company used by our developpers The second one is hosted on the cloud and use JIRA service Desk to propose help to our cu...
Within JIRA it is possible to create a service desk in two ways: 1) Select the "Enable Service Desk" option in the project admin 2) Create a Service Desk -> New Service Desk Project Want strike...
Hi! On JIRA Service Desk Customer portal, there is no application navigator, no way to create a link and it's not possible to change the link "Help Center" (if I'm wrong, please tell me! ) S...
I need to figure out who made changes to a particular JIRA Project Service Desk portal. Is there a specific location for these logs?
Customer currently have only the My Requests page. But what about showing something more advanced, like other JIRA options available in JIRA?
...mails to customers. This isn't what we want; we want the customers to get notifications only when agents add public ("Respond to customer") comments. Is there any workaround for this? Anyone found a c...
Hi, I've just started using JIRA Service Desk trial. After fiddling around a little bit I found out I can't see issues created by myself in the "open requests" dropdown. Now I have a f...
Is there a way to inject custom java script in JSD in order to overwrite some hyperlink URL? The background is that we have several service desk for e.g. infrastructure, specific services and so on. ...
We have created a custom screen with context specific tabs in order to make creation of the ticket more easier to the user when they are creating tickets through JIRA. But we are also using Service ...
Hey folks, Is there a way to link an existing internal JIRA project (used for development) to a JIRA Service Desk Project (used for collaboration between support & customers)?
I'd like for folks to submit a request that would be a sub-task of a different request. Is this possibe?
I want people from my AD to be listed as customers in Service Desk. I don't want them to have to sign in again to access the Service Desk Portal! Does Crowd solve this problem? Can I do this with a...
Hello, I try to achieve the following: I have two Service Desk projects created For each Service desk project I created a Group in which I put my users My problem is that my users continu...
We have 5 agents Service Desk running on 2000 user JIRA license scheme. If we want to install a service Desk plugin, what license tier should we match? (JIRA users or Service Desk agen...
Hi! I have only one portal on my Service Desk. So when my customer login, he is automatically redirected to my portal where he can select his issue type. Fine! But if he click on "Help Center" link...
We have the autowatch feature enabled in JIRA Cloud. When people create tickets through JIRA then they are added as watchers through the issue. If this same person creates the ticket into the same pr...
Is Service Desk compatible with 6.4.10? Getting the following when trying to enable it. Unable to resolve 133.0: missing requirement [133.0] package; (package=com.atlassian.pock...
Hello, I would like to start correctly the implementation of your JIRA ServiceDesk. How would be the best approach/recommandation in terme of setup by knowing that I would like to support ou...
Can Service desk customers be allowed to edit description of a request?
I would like to be able to have this filter work as a service desk queue project in (Project1, Project2, Project3) and assignee in (person1, person2) all I get back in this case are those i...
As the sys admin when I type in the reporter field it does a live search and I can select the customer who reported the issue. I also I am able to live search when creating an issue on behalf of some...
Hi! When my customer log in JIRA Service Desk, he is redirected on page servicedesk/customer/portals. Is it possible to modify this page add links to my website or to my confluence? If not, is ther...
Hi, How to add a macro into one request on the Customer Portal? If it is possible, i don't want to use a field, i just want to add a info macro for the users with a link to our Confluence. L...
Hi, We have deployed several JIRA starter instances using Service Desk. In case we want to upgrade JIRA to a 25 users tier, we need to upgrade all...
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