i am using jira next gen version. i want to update the status under resolved on queues. i cant see the option of resolution to auto update the field in transition to "resolved".
when i created additional manual resolution field. it will add to queues. it has now double resolution.
Hello @Rodriguez_ Jhon Ronald,
Thank you for reaching out to Atlassian Community!
On Jira Service Desk next-gen projects, the field "Resolved" is empty because tickets are closed without a resolution.
This field is populated with the date that a resolution was added to the ticket and this works only for Classic projects.
I created a feature a while ago suggesting to add Resolution on next-gen, but it was closed. Please, check the comment from the Product Manager:
In Jira Service Desk next-gen we've decided to focus on using status categories so that when a request is done, it's done. There is no resolution in Jira Service Desk next-gen out of the box (which differs from Classic).
If your organization requires a resolution to be set for a specific workflow when the request gets done, you can easily create a resolution field for the specific request type using a custom dropdown field. You can either mark it as required or not. If you mark it as required, you will need to set a default value, e.g. unresolved.
There is a new feature suggesting this ability:
Please, click on vote and watch to receive updates about the feature.
For now, you need to use queues in next-gen based on status only and not depend on the resolution.
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