Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How do I customize Service Desk Login Page ?


I am new to service desk using cloud option. 

Would like to modify the login screen and have a registration option for non registered customers. 

Does could help desk support this option already ? 




1 answer

1 accepted

1 vote
Answer accepted

Hello Yair,

Thank you for reaching out to Community!

The ability to customize the login page was implemented only in Service Desk Server. For now, we must wait until the feature be implemented in Cloud. 

I sent a message to the team responsible for this feature asking if there are any plans to add this feature also in Cloud. Once I have a response, I will update here.

Please, click on vote and watch to receive updates about the feature:


Like Angélica Luz likes this

Hi Angelica , 

Is the any update regarding this option ? 




Hello @Yair Hougui,

This option was added a while ago and it’s possible to add a message to the login page.

Add a login message in your help center 

As an administrator, please access the customer portal and click on Customize > Add a login message:

 Screen Shot 2021-11-29 at 17.41.39.png

Screen Shot 2021-11-29 at 17.42.26.png

Screen Shot 2021-11-29 at 17.44.05.png

Hope this helps!

Kind regards,

Hello Angelica, apologies for resurrecting the dead post here but; was this supposed to tick off the "Customizable login page" box or what's the purpose of having the message being the only option to customize? Why is there no option to have customers create customers account or sign in with SSO so they don't need to put an email first, get redirected to Atlassian page to log in with OAuth/ SSO only to again be redirected back to the help center? For less savvy customers/ users of ours that's rather confusing and uncomfy, making it look like a gorilla tape on an exploded hot air balloon.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events