I'd like to create a Service Desk Project but not have to use one of the canned templates because it would be a lot of work to change out all of the statuses, etc. Is there a way to create a shell SD project?
It's not possible to create a Project without a template.
You can share the configuration from an existing Project though, if you have another JSM Project setup which matches your needs in the new one:
Note: This doesn't work for the ITSM templates, nor Team-managed Projects (which have no shared configuration).
Ste
Any project requires a template. Wouldn’t the general template work? It is pretty basic.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.