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I want a column in my help desk queue that shows the exact created time of ticket creation, currently only created date is being shown in that field.
Please help me out.
Hi @Arpit Tambi
May be not very convinient but it works. The workaround is as follows: create a new Date Time custom field and copy to it value of created field by automation. Add to queue column created (custom_field).
With the rule on the screen you can update the existing issues, and then use trigger when issue created.
HI @Arpit Tambi
Not aware of the option of having it shown...just the date. If you hover over the date, then it will show the time as a pop-up.
There's a way to customize this but only in Jira server or Data Center.