Unable to connect bot to jira service management

[Michael Mahoney]

Hi,

When I go to add a virtual agent I am prompted for the project name which is fine, I can enter that.  However on the next question it asks to choose a default request type and it does not let me select anything.  When I do select it, it just blanks out the request type and I am forced to select again to no avail.  Does anyone have any clue how I can get this virtual agent to work properly?

When I do select the request type I just get at the bottom of the screen : 

Could not save changes an unknown error occurred. 

[Christopher Yen]

Hi @Michael Mahoney welcome to the community,

Are you adding the virtual agent via Slack? Have you been able to set up the normal Jira assist (manual or automatic ticket creation). If you're able to connect assist from a channel to the project you can always change it to Virtual agent from automatic/manual from within the project (project settings > channels & self-service > chat)