Average time to resolution over 30 days

[ckopanon]

Is the only way to get the average time to resolution in a dashboard through an app or can this be done with Jira's built-in features? If it can be done with existing built-ins, how can this be done?

[Pallavi Shirodkar]

Hi @ckopanon 

Please check this once

Without the requirement for apps, Jira Service Management's integrated Resolution Time device shows the average time to resolution on dashboards.
The

Get to the Device
Go to your dashboard, select Add device, and look for "Resolution Time" under the Jira Service Management reports section. Set it up by choosing projects, grouping (by week or assignee, for example), and time period (last 30 days, for example).
The

How It Determines
The device calculates the average resolution time, which is displayed in bar charts for each period without accounting for SLAs or business hours, by deducting the issue's creation date from its resolution date for resolved issues. Supporting statistics like total and average times are provided by data tables.

To learn more about Timepiece, check it out on the Atlassian Marketplace.

[ckopanon]

thank you but this is not what we are looking for. This is not showing the average resolution time but rather its showing the average number of days that resolved issues were OPEN in the last 30 days. I am just looking for the average time it took to resolve an issue for the last month.

[Anastasiia Maliei SaaSJet]

Hi @ckopanon 

I’d recommend using the Time Metrics Tracker | Time Between Statuses by SaaSJet app. It’s specifically designed to measure time-related metrics such as Resolution Time and average time, and it automatically calculates the arithmetic mean for you, so you don’t need to build complex reports manually.

With this app, you can:

• track custom time metrics between any workflow statuses

• monitor averages directly on Jira dashboards through Agile Metrics gadgets

• quickly identify bottlenecks and outliers using visual reports like Scatter Plot

In short, it fills the gaps of Jira’s built-in reporting and provides clear, real-time visibility of how long work items take to progress and get resolved.