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Community resources
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Jira Service Management
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Team, I have enabled CSAT for a service project and created an automation rule to trigger the CSAT survey link to the reporter. However, the survey link can be forwarded to a third person to rate th...
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Facing problem
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Struggling with connecting jira Auth callback must finish on the same client that initiated the flow
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Hello, I recently came across the Assets - Azure Integration app in the Marketplace. Does anyone know if there are plans to make this available for cloud users? Thanks
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Hi all, The Jira Service Management Cloud Documentation article What are developer escalations? states the following: "Developer escalations is a customer service management feature" ...
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How can we restrict subscription field options based on the requester's Organization in Jira Service
Hi Jira Support, We're trying to implement subscription-based ticket classification in Jira Service Management Cloud and would like to understand whether there's a native solution for our use case. ...
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not working
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We have one JSM board with key ABCD and another kanban board XYGS . Both boards have different workflows. Can we merge ABCD board into one XYGS board with disruption ?
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project = value" AND issuetype = value AND "Change Category[Dropdown]" IN (value) AND updated >= value AND description does not contain value1 and value2 I've t...
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I have a form that employees will fill out, then based on the information they submit the status will be changed, i need to hide the name of the status from the reporter, or person who filled out the...
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I'm trying achieve this flow in our Slack channel for support requests and I'm wondering if this is possible with JSM. 1. A person in our support channel sends a message requesting help. 2....
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I want to be able to use a slack workflow to trigger the Jira Service Management Form on my channel. I am currently able to only do this with JIRA Cloud but unable to get JSM functionality. Is this ...
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In my org,one of the request type in description add some data,but it is visible in jiracloud while user creating ticket but it not visible in portal helpcenter ,is there any possible to user to rais...
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Hi, we want to integrate JSM with iManage such that when the 'Create workspace' toggle in a Jira ticket is set to true, the system should create a workspace in iManage. iManage is a document m...
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Hi Atlassian Community, in Jira Cloud, when I open an issue from the filter/search results page, it now opens in a right-side panel instead of opening the issue as a full page. I do not see any set...
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Hello. I am prepping to take the exam in mid-June and I am just wondering if anyone has taken the exam with certiverse? I took a few exams under the old administrator and only did on prem. I was curi...
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I made an automation to send the satisfaction survey to Teams when the ticket is closed, how do I add the token so that the customer can open it in Teams?
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Hello, I would like to schedule a quick call to understand some parts of creating a dashboard
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...n the Qualys authentication). curl -X POST https://gateway.qg1.apps.qualys.eu/auth -d "username=LOGIN&password=PWD&token=true" -H "Content-Type: application/x-www-form-u...
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Hello. I can't assign a ticket to a user on the desk https://degruyter.atlassian.net/jira/servicedesk/projects/DSD/queues/custom/27, Johanna Hempel For last two month there the error...
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Unable to retrieve the configuration management database (CMDB) when updating the issue field Bad Re
Hey Everyone! I've been looking on the forum for this issue,but do not seem to find it to be experienced before. I am building an automation with the following intent: If a request h...
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Hi, I was wondering if I could crowd source some help with an automation. I also don't know if what I want to set up is even possible. I would like to set up an automation to add a comm...
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Did anyone notice that for the "Multispace" option under JSM projects, the assignee filter is not working correctly
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We use Jira Tickets for our HR requests, and our employees can see each others requests. How can I turn off the question 'Share with....' at the bottom of the ticket to stop this happening in t...
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Hello, Context: Our JSM instance has 3 service desks i,e A, B and C. They are all company-managed. We are in the process of moving one service desk A to B. That means we will use "bulk change" to m...
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Atlassian Community Events
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| February 10, 2025 5:31 AM PST | ||
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| January 24, 2025 1:44 AM PST |