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Jira Service Management
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How is everyone making sure that the assignee is a member of the Team chosen or that the Team chosen only allows the assignee to be someone from that team? Now that our JSM is maturing our reporting ...
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Hi, Is there a way to connect the virtual service agent to an external file or provide a website link so that it can read content from either source to respond to customer questions? I believe it...
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Hi everyone, I’ve noticed something inconsistent with the Reporter field in Jira Service Management when a customer contacts us by email. Sometimes, the Reporter is correctly set to the customer’s ...
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Hello, I am using the Discovery Tool along with the Collector and the Agent. I am experiencing an issue when importing data from the Agent. In my schema, I have a Laptops object type (originally ...
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Hi, I have created an Atlassian email within a specific space and set this according to a request type. This is the second Atlassian email in the space and both request types are for email requests....
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We're interested in understanding how we can auto push next steps of discovery, investigation and exploration when an incident is raised. We are particularly interested in understanding what...
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Hello, I have a question regarding the necessary permissions to edit Screens and Fields of a JSM Company-Managed project. I have an Administrator role inside project, but I do not have permissions ...
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I’m trying to set up Jira Service Management so clients can log tickets via email and the customer portal, but I’m getting lost with all the info online. Is there a clear step-by-step guide for confi...
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Overarching goal - send last month's report to customer. Logic: 1. Get last months JSM tickets 2. Iterate for each related Organization associated with the ticket. 3. Filter tickets for c...
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Hi, I want to hide options of a single select field based on the customer request type on portal create form. The field options should vary depending on the customer request type. When we open the...
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This morning, out of nowere, I couldn’t reach my work board anymore. Apparently my permission got revoked. The admin didn’t do anything, actually he sent me again the link to join the board. The page...
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I'm using Filters and Automation both. Filter screenshot Automation screenshot I have multiple labels applied to Jira issues, for example “Regular” and “Default”. ...
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Hello everyone, I’m working with Jira Service Management (Cloud) and I’m trying to implement the following behavior using native automation: Goal Automatically delete issues 7 days after they tran...
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I have a post function using divinti for adding the user to AD group. I want to skip this post function with condition. It only executes when condition matches or else it skips the divinti post funct...
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Hi I’m running into an odd and inconsistent issue with Atlassian Assist and wanted to see if anyone else has experienced this. We have Automatic Work Item Creation enabled on a sp...
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We are trying to setup an automation rule to send out an email at 8:00am to users if their ticket has sat with the status of "Waiting for User" for 3 business days with no activity. So, currently wit...
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We often end-up using the same phrases and formulation when answering to clients or internaly. Is there a way to have some kind of autocomplete in the messages field that checks for previous phrases...
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Hi everibody, We have a big issue. We are trying to migrate some attachments from an external system to Asset, but we don't find any API to upload a binary. Do you have any suggestions? I'm really i...
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When we (through Automation) create a Jira bug from a Service Request the Bug report is created successfully but the attachments are not copied. In the automation there is an error: Issues ...
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On JSM our support team try to create linked issue but they are encountering this error We have checked the status page, everything seems to be operational. We can still create issue and lin...
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We have been trying to include an MP4 file in our replies to customers via Jira service tickets. However, when we add the MP4, the customer’s email shows a message at the bottom stating that the reso...
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Hi team, I'm working on an incoming Webhook automation in which when a post request received from other VM and if it contains the success msg then issue will transition to Scale down completed and if...
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I have been looking into creating Journeys to use for my companies vendor onboarding process and it looks like a great option as opposed to some of the automation steps that we have in place today so...
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Hello, Need some automation expertise here. I have 2 automations that are working perfectly, but can't figure out how to bridge the gap between them: Automation 1: When work item is created (SALES...
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Hi everyone, I need some information. I have a State field of type Select List (single choice) that contains several values. This field — and its values — is used in automations, filters, and appea...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |