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Jira Service Management
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Where did our URL go? We can't open any tickets. We are getting, "We couldn't connect to that work item." for all of them.
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Comunico el problema en español! Al parecer varios usuarios no pueden acceder al detalle del ticket mostrando la siguiente imagen. Por ahora no se ve ninguna actualización en el status page ofic...
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We could not connect to the work item and as well as searching or checking the tickets.
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Can you help me?
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When a certain type of ticket is created, I want it to automatically link to a ticket in a different project. An example of this would be if a New Software Request was submitted in the IH proje...
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Hello, I want to filter Request Types based on a value from a dropdown (e.g., “Department” or “Category”) selected in a form attached. Is this possible with native JSM search and fil...
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Hello, I need to implement a status transition across two projects/spaces (Jira portal and JSM): when a ticket in the Jira portal is moved to Done, any linked work items (linked via “is clon...
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Greetings, I'm trying to integrate Zabbix with Jira Operations for the first time using this guide. Integrate with Zabbix | Jira Service Management Cloud | Atlassian Support BTW, is this the right...
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Hello, under the Space Setting > Channels & self service > Portal I changed the name of the Space for Portal in the Portal name field. However, I am the only one who can see the ...
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Jira API tokens are used as authorization headers in Splunk On‑Call along with the Jira webhook. When an incident is created in Splunk On‑Call, it automatically triggers the creation of a Jira ticket...
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I figured this one out, but thought I would post in case someone else bangs their head against this in the future. Scenario: User wrote an Automation rule with a trigger of Issue Transitioned to [S...
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Are there any resources within Atlassian that would help us review our current JSM implementations as we plan to downgrade our service to Standard? I've gone through the feature list and und...
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Users keep getting a message : You re almost there TRY AGAIN. This started on Monday 28 Apr 2026
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We have not been able to log into Jira for three days now
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I think since the very early days in Jira Data Center, custom field names have never been unique. Yet, all over the interfaces, you have selection for custom fields that show nothing but the n...
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Hi, i was able to use the board options, but for some reason they are not showing for me anymore. With this message instead;
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Hello! When i set ukrainian language in the space settings, the text "Contact us about" on the customer portal changes to awkward "Зверніться до нас із приводу такого:", which sounds wrong. It ...
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I have a rule which will automatically comment on tickets opened to inform the people that we received their ticket, except for specific types of requests, of which I am using Request Type and Issue ...
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We are currently unable to generate customer survey reports using the Customer Satisfaction (CSAT) app from Candylio The issue has been occurring for the past 3 weeks and affects multiple users, inc...
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Description: In JSM Cloud, the "Services" schema in Assets is locked and read-only. This creates a significant "feature trade-off" for IT teams. The Problem: Limited Taxonomy: We are restricted t...
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Hello Team, Under the XYZ organizational setup, there are different Jira sites for different teams, as we are on the Cloud Enterprise plan. We have created a new Dev Jira site with a 10-user tier p...
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Hello Dear Jira team! I need trial license for lab for 2two hours
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I am trying to set up a space where external non Jira users can access the content. I'm coming up against a few issues. If I set the space up as anonymous view only, it still allows the user to see ...
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I am unable to access JIRA & atlassian https://expediagroup.atlassian.net/servicedesk/customer/portal/83/group/286?groupId=286&isEligibleForUserSurvey=true
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| Subject | Author | Posted |
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| 21m ago | ||
| yesterday | ||
| May 4, 2026 10:30 AM PDT | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 5:31 AM PST |