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Jira Service Management
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Hi there, I am looking into an automation that will redistribute tickets coming from 1 project into its proper project (duplicate ticket in new project and delete the original) The problem ...
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Hi all, Service accounts have just been enabled for Jira Operations API. Is there a way to limit the team access for each service account? Currently it has access to every teams alerts. Thanks, To...
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Hello admins, We were looking to roll out the CSM app until we seen this: AI agent resolutions (Customer Service Management app): starting on December 3, 2026, extra ...
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how to assign tickets to group with 4members when work item created. here my concern 1.we should create the microsoft o365 group email id add this 4members or we should create the in jira g...
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Unable to create any JSM Change requests – ProForma endpoint returns HTTP 400 Invalid request payloa
We are currently unable to submit any Change request types in our Jira Service Management Cloud project. When attempting to submit a Change request, the user receives: “We couldn't create your work...
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When using the Scrum board inline + Create under a parent issue to create a sub-task, Jira opens the create dialog without a project selected. The dialog immediately displays "The issue type selected...
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We want to add a form in user portal for supervisor to make a selection before supervisor click "Approval" button. I have tried to ask Rovo but unfortunately unable to make it to work. I want to know...
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Hello, I'm trying to transform a multi-select fields into labels with Jira automation. In my automation (form submitted) I can totally access other fields from the form, like {{forms.last.scope.la...
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Hemos usado una misma cuenta Starter de workspace y sigue apareciendo la antigua en Jira Service Management Es decir, una misma cuenta Starter (i.e. coyote@workspace.com) ahora se llama (i.e. correc...
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Since very recently objects in Assets no longer show a linked work if the work item is in status category "Done"? This is very annoying -- is this a setting/filter I can change? Ex, two obje...
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I want to stop getting notifications when I am only a collaborator on a Ticket
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My company is pretty new to Jira Service Management, so we are still learning about the ins and outs. We are setting up a new service managements and running into an issue where when we try to add a ...
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Has anyone else noticed that the reporter’s email address is no longer displayed when hovering over their name in a JSM work item? We first noticed this change within the past few days or week. Whi...
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Can not find user while adding to "MIC_UNIKEY_ALERT_BNT_SSH" group which is created for alerting purpose
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My e-mail : *** Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Trace ID: 9667ad90b3174dec834dc30651b114d3) ...
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Hi all, I'm trying to scope the Rovo Google Drive connector to a single shared drive, and after several days I can't tell whether the allowlist is being applied at all. I'd appreciate a sanity check...
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Hi, I'm not receiving any emails from Atlassian/Jira, including notifications and password reset/verification emails. This has been happening for a while now. Could you please check if my address i...
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I've been in the business way too long to be asking this question, but I'm in a new role and have some different circumstances than I'm used to dealing with. I'll keep this simple to start with -- t...
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Hi all, I have configured a form in Jira Service Management that is accessible through the customer portal. When the form is submitted, any questions answered "No" automatically creat...
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Hi Atlassian Community, I have a JSM Cloud automation rule that updates a Created Month custom field. The rule actor is Automation for Jira, and the field context is correctly configured. The autom...
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In the Linked Work Items view of the asset, I only see open tickets. Closed tickets are not displayed, even though I don't have any filters configured or applied. When I run a JQL search for the sam...
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I have a service account. I'm trying to use REST API to read/update issues using: https://api.atlassian.com/ex/jira/<Cloud ID>/rest/api/2/issue/<IssueKey> or https...
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Dear Support Team, Our team has noticed that Jira Service Management is automatically performing an "IT non-approval" action and closing tickets, even though the user did not initiate this. Could y...
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I have a few Jira spaces and want to allow access to one of our vendors. They should be able to access only one of the spaces and see/interact with just those work items we explicitly give them acces...
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I received this "post" in MS Teams from Jira Cloud. Our Agile leader has no idea what it or why I received it:
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