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Jira Service Management
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Hello community! How are you all doing? I’m here to ask for your support! I need to create an automation, but I’m having some difficulties. In the problem workflow, an item can be linked when i...
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In Assets we have an attribute called Description that is a text area field. If I type in that field, anywhere in the field, after ONE keystroke, my curser goes to the bottom of the field. ...
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Hello there, A few customers of ours have been emailing jira@xxxx.atlassian.net, thinking they are emailing our main inbox. Obviously, this is not the case. Is there a way we can rectif...
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I am trying to set an automation so an email is sent to the requestor when their request is approved
I am trying to set an automation so an email is sent to the requestor when their request is approved It shows No actions Performed in the audit and the email isnt sent and the customer note is als...
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Hi Team, Currently below mentioned users are not able to create issues in CR Management Finn One NEO project as we provided all the permissions and roles to create issues. Users :-YOGESH.YELKAR@ma...
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Hi Community, Is it possible / has any configured the ability to restrict access to submitted requests via the JSM portal using a custom field? I've looked at this article (https://support.atlass...
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I cant change language to Azerbaijanian . Because My customers are Azerbaijanian. Maybe Atlassian can help and add my language to JIRA JSM.
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Hello all, I need some help on workflow of a jira service mamanagement project. I have successfully added a status which is "closed" to the present woRkflow. And now i have been tryin...
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I am adding a user to Jira project and receiving a message that an invitation was sent to user's e-mail. Notification in the project is enabled, although the user is not receiving an e-mail. Are you ...
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My questions are releated to the real changes that are caused by moving some features to the Premium Plan: 1. I understand that Changes/Problems and Post-reviews queues are going to be moved to Unas...
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「あと少しで完了です」のまま、Jiraの管理ページにアクセスできなくなってしまいました。原因が不明です。復旧するのでしょうか？
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I’d like to know if the Python library from atlassian import jira supports creating and monitoring alerts — similar to the opsgenie-sdk-python , which provides a class like CreateAlertPayload to...
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How can I change the default notification rules for both new and existing users? Using role-based notification rules just overrides this configuration without allowing users to change it later. I wa...
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Hi all, I'd like to send an email to the creator of an object when it has been created in Assets but am not sure what to add into the recipients field. How could I go about this?
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I was looking up the Jira Service Desk logs and realized that the 'atlassian-jira.log' file hasn't been updated in a couple of months. Other logs related to specific plugins are working fine, which i...
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Trying to sync up 2 date attributes in different Object types. Want to find the ones that do not match. Object type A has Refresh date attribute and Object type B has End date attribute. ...
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Hi, I do like the feature of being warned about code that was not reviewed. All our code should go through a review with the pull-request process. Still there are some warnings that occ...
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I need to block the approval of a change when it is outside the allowed execution deadline. But I don't have the script runner. I need to do this with automation, transition, or some other way.
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Is there a way to give licensed Jira users view-access to a specific assets schema? I understand the roles and permissions, but my users who have been added to the Object schema users role can't...
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I have been tasked with setting up the Virtual Agent for our JSM. We have a Confluence Knowledge Base with some How-To Articles that we are going to use for AI answers (no intents are being used at t...
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Got sorted with support!
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Hello, We are currently using Jira Service Management and have multiple workflows with detailed internal statuses (e.g. IN PROGRESS, PARTIALLY DELIVERED, READY TO SHIP, IN STAND BY, etc.). These sta...
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At the end of a Issue, can i add a fixed field into customer reply? I need to manage a fixed fields schema to close an issue (requested by customer). Now we are using a word document to copy the fi...
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Hi all, We’re encountering an issue in Jira Service Management where email notifications sent from the system do not include attachments, even though attachments are correctly added to the ticket it...
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