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Jira Service Management
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We use Swedish as the default language, but we also have the options to run English (UK) and Norwegian. However, when we check the comment section in the customer portal (as shown in the imag...
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I have a form that include a dropdown menu for users to select a job title. What I need to accomplish is to make a specific job title appear in the dropdown menu selection rather than having to enter...
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We have a custom assets/Change Management setup that allows for users to be able to select Change, gives them a dropdown to select the Space where the policy lives, then select the policy i...
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Hello, When replying to a customer support ticket in CSM, we often need to include links to relevant knowledge base articles. However, the link insertion feature only allows us to search and link to...
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We are currently in the process of migrating from Jira DC to Jira Cloud. Post migration, we want users to be able to view and reference their existing work in the Data Center , but not be able ...
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I would like to escalate an issue related to a board problem that was previously reported. We were informed that the issue had been resolved; however, since then, the board view has changed unexpecte...
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Hi all Is it just me (I doubt it :)) or did the Approve and Decline button change? New Old (taken from the web with Light theme) I preferred the green color but am...
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how to assign the form get editable after ticket raise without going manually edit option and in the form if we selected yes option then show the attachment option,if NO it should hide ,this form is ...
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Hi, In Assets, I have a temporary setup with scheduled CSV imports that cover only some of the required data. I need to find another central location for the CSV files that can cover all data and o...
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Can we set up an automation to change the ticket's status based on "Add internal note" and “Reply t”
In JSM, if there is a ticket, as the ticket processor, in "Add internal note" if I input some comments, I want the status of ticket will be set to "in progress". in "Reply to customer", if...
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While creating a site it shows error like Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Trace ID: fe7f71c3c...
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I'm following the guide Move from Jira Service Management to Customer Service Management It says - Check the box next to Copy settings from an existing space. Select the Jira Service M...
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Hi, I have a JSM Cloud project with the following setup: Assets object schema — Squads and Divisions: Object xx-123 : managers = user1 Object xx-456 : managers = user2 The managers attr...
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How do i add colums to the custumerportal?
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El administrador de la organizacion dejó la empresa y no me es posible acceder a su mail. Como puedo designar un nuevo administrador de la organizacion?
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Hi, We have a customer portal where external users can create tickets. When creating a ticket, they select a location (train station) and an associated equipment from a custom field. Often, multipl...
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bonjour je suis administrateur du site mais je n'arrive pas a supprimer certains tickets! comment faire !!
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Hi, I have created a dashboard with more than 10 gadgets. I need to add one of them to another dashboard. Is it possible to copy a gadget from one dashboard to another?
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ユーザ権限について確認させてください。 現在、org-adminが組織管理者なのですが、その一段階下げたレベルの管理者を作成したいと考えております。org-adminほど強い権限ではなく、しかしながら組織設定はできる権限グループ（管理者権限）を作成したいと考えております。 上記を作成する方法についてご教示下さい。
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To Whom It May Concern, While trying to engage and use Jira Service Management, I am met with the below error - is there a set of common solutions to resolve this issue?
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Hello, a user accidentaly deleted a bunch of assets. The assets were recreated, but the issue were the assets were used are left with an empty field. Does anyone know a way to recover the informat...
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atlassian-operations Terraform provider doesn't work with service accounts — please add scoped-token
Hi Atlassian team — writing because we can't use the atlassian/atlassian-operations Terraform provider with a service account, and we'd really like to. Issue: Our team uses a service account to m...
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We have JSM premium and we would like to import Intune assets in JSM via Data Manager. There is an adapter available in the Data Manager Jobs section. Is there any guide or step by step...
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Hi, how can I create a Jira access? Thanks
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I have an external facing JSM Space that is required to have external 'customers' access, at the very least, communicate via email / create tickets via email. Ranges from incoming to former emp...
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Atlassian Community Events
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| February 10, 2025 5:31 AM PST | ||
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| January 23, 2025 5:50 PM PST |