Community resources
Community resources
Community resources
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Jira Service Management
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We are using cloud JSM and we have standart package. Our JSM team would like to improve their survey. When a customer gives 1 or 2 in the survey we would like to make comment section is requ...
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I have a project automation I'm working on but I need to get a Name - that is a string format - and put into a User Picker (single user) customfield. This doesn't resolve the name though ...
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This is a rant more than a legit qu so not expecting any answers ... How does anyone find anything when (most?) of the documentation is still not updated with instructions that fit the new navigatio...
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Hi Community i have a question When we are trying to create a ticket via mail and adding the users in cc they are not appearing in request participants field Customer access and permissions i...
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I want to hide the SLA panel from agent view entirely while still having the SLA tracked in the background for reporting purposes. We are wanting to look at SLA at a more holistic level inst...
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I have created two request types in Jira: Gate 1 Sprint (with Gate 1 Sprint form; mandatory fields are enforced correctly) Gate 3 (with Gate 3 form; mandatory fields are not en...
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Hi, Is it possible in the Jira User Portal to add a Service Announcement or a scrolling banner to notify people about an issue? This would allow, if the issue is a scrolling banner, to click o...
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Hello together, I did some research in the community and internet. But i didn´t found much infos. I also created another thread here, few days before, regarding multiple Support Spaces, Pipelines...
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We couldn’t export your work items Client & Regulatory Reporting - All work - Jira
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Full error: Destination status could not be resolved or does not have a valid transition rule (with current status): (Waiting for customer - 10002) Hello all! I've been getting this er...
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This is with regards to connecting Jira Service Management (AGC) with OKTA via Automation rules utilizing web service calls. Does a static Okta API token (SSWS) would simplify implementation and wor...
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Hello. Our shop has a premium license for JSM Cloud and a subscription to MS Teams. We are in the process of integrating them nativley with no other subscription based apps. We just want to confirm t...
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Hoping somebody can help, because this is a hard dependency for building out our Enterprise Service Desk in JSM. Background: I'm trying to allow users to 'Clone' a JSM request, but present them wit...
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Hi everyone, I’m trying to enhance the usability of the customer portal Requests view in Jira Service Management, and I’ve run into a limitation around filtering. As an admin, I can go to: Setting...
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* Does JSM standalone [where Jira software is not required] cloud/data center both have diff APIs? * Did not find all APIs like Jira, like read all services/request, create/update?
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...f those is true or if all of them are true. What I want is an "and/or" for the Summary and Description containing ABC in them. As it stands, if I select "all true" then both the Password Reset and a...
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We are particularly interested in understanding the available improvements or capabilities related to on-call rotations and support coverage during non-business hours. This is an important aspect fo...
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I am attempting to access Hybris but i am getting a message displaying could not execute
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I have noticed that the following JQL query: `key = ABC-123` will return issue `BAC-123` if there is no ABC-project but a BAC-project does exist. What query should I use if I only want exact match...
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Environment: Atlassian Data Center (Jira Service Management 11.3.x In the asset, a mandatory checkbox field is used to indicate whether the item is in production or not. I’m able to create a n...
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Hello, in our layout of the Kandan board there are multiple column headers. If I unfold the Support tab for example, it is double (bottom picture). Why is this? If I select specific swimlane, it is s...
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Hello Atlassian Community, we are currently evaluating Atlassian with the goal of using it for external IT support. So far, my overall impression is very positive – the product vision, UI, and capa...
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I’m working with Twilio to build a voicemail flow where a caller leaves a voice message to JSM oncall and I want that voicemail to be sent as an email (ideally with the audio file attached or include...
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Jiraクエリ言語を使用せずに、Jiraサービス管理のサポート履歴をすべて簡単にエクスポートする方法はありますか？
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Hi everyone, We’ve set up an jsm instance for which we need that the end user should upload a CSV/spreadsheet and it has all the data like item name type quantity ... Etc and for each item jsm shoul...
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| Subject | Author | Posted |
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| February 11, 2025 3:50 PM PST | ||
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