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Community resources
Community resources
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Jira Service Management
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Hi everyone, we'd like to manage the booking of a company vehicle and, more importantly, its availability using JSM. Any suggestions? We've currently created the request form and workflow, but we...
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Hi, we use 2 approval fields (one is a single-user picker and one is a group picker custom field). Is it possible to make JSM consider both fields for triggering the approval step (=demanding...
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Hi I want to restore removed user from Atlassian. when I seach the user in teams and view profile. it says "Looks like we’re off the beaten track We landed here for a user that does not exis...
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As far as we can see, there is currently no dedicated app or native connector available to integrate Jira with ManageEngine Vulnerability Manager Plus. How are others solving this integration, partic...
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Hello everyone, We are using JSM v10.3.8 Datacenter. When an agent writes a comment under a ticket, the assignee receives the following notification email: Hello, your ticket has b...
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...hange, but I cannot find this setting! GlobalCustomerAccessSettings{globalCustomerAccessPermission=PUBLIC, anonymousAccessEnabled=true, recaptchaForAnonymousDisabled=false}G...
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Hello I am trying do something like: versions = version1, version2, version3, version4, version5; for version in versions: if version = requiredVersion1 update status;  ...
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When adding a custom domain to jira service management i am presented with the option to apply to "App" or "Help Center". I cannot figure out the difference between the two. If I want all...
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During the migration process, we missed selecting the retain option for several issue types, which resulted in the description field being lost in the destination project. Now, when I try to restore ...
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Hello, the client will need to include JSM Assets, however this tool is not included in the quote, as the client will need to subscribe to JSM Assets directly through the Atlassian Administration/Bil...
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Hello, When trying to add a new domain in our jira site (we already have one and want to add a new without deleting the previous domain), we are following the steps indicated in https...
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Our organization uses a specific domain so that only users with an email address of this domain can login the jira cloud site or create a ticket by sending an email The organization wants to add a n...
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Hi all, I created some automation to amend a list of approvers, based off the type of work item. What I have noticed is that often the automation is failing and throwing an error in the audit log, b...
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I’m having an issue with hiding email signatures. The signatures are all the same, and it works for most, but not all. Settings: Jira Service Management I’m an organization admin Email request s...
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I have had an automation setup to set the Organization based on the reporters email domain. I have pre-setup all the organizations named using the domain names that I expect tickets from, i.e. "compa...
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I was showing the sidebar customization to our newer colleagues and noticed "IT asset management" there. We certainly use Assets and have IT stuff in there, but this seems different. I don't even see...
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I have a Service Space. My understanding is that's the only type of space that allows Requested Participant. If a issue comes in via email and someone is CC'd the become a requested participan...
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I know you can link work item fields in Jira Smart Forms but is there a setting that will allow you to create fields that don't already exist to a project when you create the Smart Form?
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Hello everyone, I am reviewing the configuration of Jira Service Management (JSM), and I have a question regarding the Request Participants functionality. I would like to know exactly: What requir...
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I have a simple dashboard with one Rich Filter being used, and I need to export it to a .xlsx file. I cannot find this option anywhere in the dashboard menus. Is there a simple fix or action I can ta...
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Hello Back when we setup Jira 5 years ago, things looked very different. I can't remember where to look for the sync status with our AD and how to kick off a manual sync. The documentation ...
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With the limitations of conversation data that is available for client conversations, as well as the limitation of the range of metrics we can pull in general for the Virtual Service Agent, is there ...
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I need to created custom fields in team manage JSM project. and already created 29 fields. But i got below error message when i created 30th fields: " You've reached the limit (50) for creating cust...
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Since 28th Jan, 2026, Jira is showing "View Description" button in ticket notifications, instead of showing complete description like previously
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Atlassian Community Events
| User | Count |
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| 31 | |
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| Subject | Author | Posted |
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| 16 hours ago | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST |