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Jira Service Management
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I have a dashboard that I have created many widgets on, but for some reason, yesterday, I was unable to edit it We have tried admin, global admin, but the three dashes are not doing anything, and th...
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I need the organization of any reporter to show up in work items and add it as a column in the open items view. to be clear i dont want to use the the share feature of the organizations so i...
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I had this idea where if you added a "Third-party" field to JSM and another communication channel to requests in the "Comments" section, where agents could open a channel in the context of a particul...
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Hi! Have you experienced any issues today (2-24-2026) to link a Custom Field with a Portal Form fiel
Hi! Have you experienced any issues today (2-24-2026) to link a Custom Field with a Portal Form field?
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I have the "customers can access and send requests from the portal without logging in" box checked... yet when a new customer goes to submit a ticket, it still tells them they have to register. What ...
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We are using JSM to track approvals for Travel Requests. We want to create an SLA in which if the duedate (Date the traveler is traveling) is less than 14-days from today that the time target is 3 Ho...
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I've created an API token and have uploaded the data through the Web option in Power BI and I get the information I need, but not all of it. It shows me a maximum of 100 rows when I need much more. H...
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I need to be able to track which of our customers are impacted by a particular incident, then create a report with that information. Example - Customer ABC has submitted 5 tickets in Feb 2026 I was...
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Hi We are looking to implement software tracking in Jira SM to track all software accessed via SaaS or downloaded to a device, excluding Mobile Devices. I know we have to purchase the discover...
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The user cannot see the descriptions of the incidents from the web portal, and neither can anyone view them in random tickets.
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Hi everyone, We will soon start using a custom email address for our team-managed JSM project. I would like to know if the default email address (@domain.atlassian.net) will still be active while th...
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I am missing a queue number in JIRA SERVICE MANAGEMENT. I think it is deleted by someone. How do I restore and view it? Rodrick
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I want to start using service accounts to make REST API calls in some scripts, but first I want to test using Postman to make sure I have all the correct permissions setup. I created a service...
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I created a rovo agent who has access to our service management and our knowledge base. When a customer is on our portal, he sees the wiki and the available request types below. The agent only appea...
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Hello, I've got a problem I do not know how to solve. Our tickets can be escalated via an manually triggered automation rule. If the rule runs, the ticket state is transferred to 'Escaleted'. One con...
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Hello, I am currently trying to follow the procedure described in this article: “New Team Member Needs Admin Access After Site and Org Admin Leaves Company” https://support.atlassian.com/atlassian...
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I am getting the following error and doesn't load the content.: Hash 1KADKCL Trace 4d5c7f2de10744ccb1bc4684fe650f34
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Hi everyone, I’m currently in the app publishing review process, and a ticket has been assigned to me (Ticket: ECOHELP-107591). However, I’m unable to access it — I receive a permission error / the ...
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I have an org with 2 sites, but 1 of them has Jira Service Management that we tested and decided not to use, then we removed it from the App (many months ago) but the site still exists and can't dele...
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Today a customer opened a ticket via e-mail, which 99% of our customers prefer to the portal. I created a public comment that I would engage this afternoon, which should have sent her an e-mail. Shor...
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Is it just us or is everyone else being impacted by all of these changes that Atlassian is doing in the Cloud? I feel like we are constantly getting performance issues (Automation failures due to iss...
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Hi, I have a service desk portal with multiple forms. I have a specific form which I want to be visible to users, but the user should NOT be able to click "create" I have tried adding a script on t...
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Hello :) we are trying to use an automation to automatically fill the "Organizations" field in JSM work items. This is due to the customers not always using "share with organization" and the inabili...
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I'm looking to create a notification policy where I can apply both - delaying until 9:00 AM next Weekday OR - delaying until the count exceeds 5 within 30 minutes...
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