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Jira Service Management
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In the default reports, the following report is described as :"Requests resolved – Lists the number of requests resolved with and without knowledge base articles" How is the JSM recognizing ...
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Hi Community, I’m using Jira Cloud (Free plan), and I’m unable to add users to a project. Earlier I was able to add people using “Project settings → People → Add people”, but now the option is gre...
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I am following a Jira tutorial (https://www.youtube.com/watch?v=0U2t7QkY1jI) on how to connect Jira Service Management On Call Schedules to Slack. At the very beginning, the tutorial requi...
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We are offering Client Service Desks to our client - and every client has their on Project and with that own Service Desk portal. For most customers I can use the following setting - making su...
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...ll_issues = [] start_at = 0 while True: # Use updated JQL without deprecated worklogDate jql = f'project = {project_key} AND updated >= "{START_DATE}"' url = f"{JIRA_BASE_URL}/rest/api/3/search" p...
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Any custom field I create within JIRA Service Management and add to a request type form becomes hidden once I save the form with the fields I want. Then, I see this message while I hover over the req...
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...ptions = { method: 'GET', headers: { Authorization: JIRA_AUTH_HEADER }, muteHttpExceptions: true };
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I am an admin on the project and an org admin and I keep getting this error all of a sudden. How do I fix this?
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Since anyAttribute is no longer available, how can someone find an object that contains a specific word in any field? The person who is searching doesn't know where the word might be, can be on a nam...
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Hi my Github Copilot Business is not active anymore. For some reason it was revoked, I have raised a new request in App Portal which was processed but I still don't see it. My Github account name is...
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Hi All, we have a daily job running to retrieve information from intune. Cleansing job seems to be running fine. Only after the import job, The objects or attributes are not updated in the...
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Using Data Manger Asset Imports. The Imports are showing issues. I started yesterday, but data manager imports keep failing in both Production and Sandbox. It often takes multiple attempts t...
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I’m trying to set up an automation where tasks in Jira are automatically created whenever someone adds a new page in Confluence. The idea is that each new Confluence page becomes a task in a specific...
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I have integrated a support email with JSM so when a customer sends an email to our support email address, Jira would automatically raise a ticket in our JSM project. However, there is no ackno...
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Is possible to reset SLA back to zero using Automation? Is possible without using plugin?
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Hi Everyone, Must be blind or something... Checking on this And looking at roll out schedule, My JSM should be updated since yesterday. But still...can't find anything about "list" i...
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When I try to connect Atlassian Assist for Slack to my project, I get an unknown error. Error ID: 04f9bf315ffc462b96454b6d2f7196d6
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I'm trying to add the Atlassian Assist app to my Slack workspace, but when I try to add it, it tells me to create a new project. However, I already have a Jira Management Service project set up in...
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We currently have customer notifications disabled because we decided to stick with using email rules only. This means customer notification on comment is disabled. I am currently trying to setup a ru...
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Is there some reason Atlassian has decided that an Organization Admin - the highest level permission - is the right permission set to manage portal-only users instead of the user access admin role? ...
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Hi everyone 👋 We’re currently using Jira to manage Third Party Requests, and our form requires an attachment for all submissions—which works well for onboarding new partners. However, we now need t...
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With the new layout, I do not see the post functions option on transitions. I am trying to have a transition from one status to a "Done" status, and actually resolve the ticket. Thanks,
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I am running an automation script to perform a series of external imports, and sometimes the API will get stuck in the RUNNING state, and I need the state to be IDLE before I can start the import.&nb...
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According to the JIRA documentation, I created a token inside the schema and successfully imported items into the schema, however, all activities are showing "unknown user". Since I created the toke...
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Hello, We are SKC, We have a Jira subscription, and I accidentally purchased a premium subscription. It was a free trial. My employer had apparently already reverted the subscription to the old vers...
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