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Jira Service Management
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Hello, When a user opens a ticket, he should be asked to fill a mandatory field related to the country of the site which has encountered the issue. Then beased on this field, the ticket should be a...
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I'd like to create a new team containing people who would like to shadow our live on-call process. How can I add this team to the escalation policies of live teams, such that all alerts to a live tea...
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My client project uses JSM for managing incidents / changes etc. And as part of streamlining the process, we would like to implement KANBAN board for workflow control & further a governance in pl...
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Hello everyone, I’ve set up a project in the Facility area. Currently, users can see the “Operation” entry in the left-hand sidebar. Is there a way to hide this entry using permissions or make ...
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I would like to add another calendar to a jira project using different JQL query/criteria to the existing one.
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Hello, We use an Outlook mail account managed by another organization, where suspicious messages get caught in quarantaine (spam) and you get a mail notifying, with the option to release the mail. W...
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Using the automation rules in JSM to have Rovo summarize the content of a task and then setting that response as the page content for creating a Confluence page results in the generated Confluence co...
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Looking for a product that allows customer to see which assets are assigned to them, and then select the asset and then update the asset directly. Does anyone know of any product that will allow this?
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Need to initialize the field "Responders" with the name of a specfic team , when the activity is created
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We would like to trial this and role out use of AI and jira agents
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Hi all. I am looking for some working examples of custom form field updates via REST. I can't use custom Jira fields to map, as my forms use data connections, so must go direct th...
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Hello, I am working on an automation rule that will auto set the approver for specific requests. I had this working at my previous company but for some reason I can't get it working at...
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Jira cloud post function getLoggedUser returns Script Runner instead of user performing the transiti
I have a post function where I create an attachment and attach it to the issue. The attachment contains information from assets. In order to obtain the assets information I am using the assets AP...
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Alguém poderia me ajudar? Parte da minha automação não está indo e eu não sei o motivo. O erro: A automação:
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We're getting a few tickets that include the organization but most are not. I'm not sure what we're doing wrong here. We have a bunch of organizations then have "manage email domains" so when ...
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Hello everyone! I have 4 different fields and each of these fields has a weight, is it possible to calculate each field * its weight and add the results in a fifth field? Example: Field A, if the ...
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Hello all, hope you're doing well. I am stumbling against an issue and have tried a couple of things and I hope the community can help me out. I have a bunch of old tickets that have ...
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I Jira Assets you can create object types underneath other (parent) object types. However when I attempt to use AQL for this it yields no results, because all of the syntax I can come up with looks f...
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We ask for users home address and personal phone number to be able to ship laptops, etc to them. Our compliance team have flagged this as a GDPR red flag as the data is stored after we have no furth...
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I am logged into (as a Site Admin) JSM project settings (cloud instance). I clicked on Knowledge Base --> Try Now --> selected the "Confluence" tab From the "Select a Site" drop list, I...
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I'm looking to create this automation to comment when a ticket is assigned to agent, but only when it was previously unassigned. I was thinking to use the trigger "When item assigned" but I do...
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Olá comunidade, Estou buscando aprimorar uma automação no Jira e preciso da ajuda de vocês com uma regra específica. Atualmente, minha automação cria novos incidentes. No entanto, gostaria ...
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We have a workflow for a request in our portal that requests approval from one of 3 individuals. These individuals have accounts in Jira as customers but need to approve these particular reques...
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Hello everyone, I am currently working on a project to reduce the 1st level support. I already have a rough idea of how I want to implement this, but I don't know the best way to do it. My idea is ...
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Hi everyone, We're looking to connect a Confluence space to our Jira Service Management (JSM) knowledge base and have a few questions. What is the best practice for setting this up? We want to ensu...
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