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Jira Service Management
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Hi, I am trying to add external email address in Email Channel Configuration but I receive an error message: "[AUTH] Authentication failed" when connecting Jira Service Management to my mail ser...
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Hello community. I would like some help on how to identify duplicate activities based on the summary field or a custom field. When creating an activity, automatically identify a duplicate field an...
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I want to delete my account and it won’t let me
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In my organization our jira subscription is standard plan,so we getting at top number of days left upgrade.my question is what features will be changed and any effect will have.
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I need to make certain fields mandatory if the task is created by an agent, but not show it to the user on the portal. If you do it through a request form, the customer sees the field. I know that yo...
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Hello everyone, we are trying to configure the jec plugin to manipulate Zabbix Events if the Alert in JSM is altered. Especially currently trying to pass the information of acknowledged Alerts to Z...
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Due to a name change caused by marriage, a customer’s surname needs to be changed. However, this function is currently not available in the Service Management.
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Assignee, despite being associated with the request type under "Work Item View", is not available to set when using the "Create Work Item with Request Type" action. The documentation clearly state...
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Dear community, I have an automation rule where one of our supplier can update our ticket via email. My rule says that if the email contains their ticket id our custom field "External Ticket ...
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Hola, tengo una regla en JSM que al cerrar una subtarea, la tarea que está vinculada la cambia a un estado especifico (En proceso), sucede que quiero una regla que me vincule la segunda tarea a la pr...
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Can anyone please help on my ScriptRunner problem below? In the Jira Service Management Portal form, the customer provides the unique "Membership ID Number" (e.g. 01-ABC123). I would like for Scrip...
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Wondering if anyone has a definitive answer on the roles that are available when assigning a Post Function in a Workflow. We would like to open our portal to external customers by setting access to ...
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I'm working on a project to see which reporters are attached to multiple locations based off their email addresses. I know that hovering over the reporter's name will show the email address, bu...
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Olá, desde o início da semana não consigo mais acessar meus projetos, apesar de ter permissão de administrador..
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Hi, I've got a tough one for you automation gurus!: I am pulling over selections from Gravity Forms on a website and using Zapier to create a Jira ticket and dump those selections in. That is workin...
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I'd like to suggest the possibility of creating accordions in texts and comments. It would be a simple feature but would greatly help display longer texts.
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Hello Atlassian Community , I want to get a perspective on below , what will change and how it will affect us as an organization, do we have to upgrade everyone or it will be automatically upg...
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When a user joins I'd like them to be assigned their team and not just their name so when they raise tickets it says the team they are in as well as the individual user. This would be useful so i wou...
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We are using Jira Service Management Free plan Our requirement is ticket should be autogenrated so we can check hows it works and according to that we can explore more option in tool so we are reques...
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I can't view the project sprints etc for my project I get the below, but I am the admin, and it worked fine on Monday just getting this now from Wednesday onwards. Have 7 users and nothing else has c...
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Hi Folks Someone have an idea or solution how this can be achieved? I tried with the api but it loos that this is not working or i am doing something wrong. What i need is to inform more th...
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I added several validators in a workflow transition with a defined screen. Only one of them is giving out an error. We start in the status "open" and as per default value "Espera intern" is set. If t...
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Trying to build an automation that is editing a work item field with the value from an Asset object attribute. This attribute is a reference to another object and can hold multiple objects. If it the...
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Hello beloved Atlassian community! What is the difference between creating a notification scheme (screenshot 1) versus the personal notification settings (screenshot 2). I see some redundancy here a...
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I have setup a rule that reopens tickets in the "Done" category when a customer/Reporter adds a comment. The automation functions great and reopens the tickets. The problem is that the "resolv...
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| August 19, 2025 5:31 AM PDT | ||
| August 12, 2025 8:27 AM PDT |