Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hi, We are in the early stages of setting up our environment, and one feature we were particularly excited about is the Microsoft Teams integration. Unfortunately, it doesn’t seem to be working as w...
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When you have an open issue at Atlassian Support, but you need time to investigate something or you will not be able to answer due to holidays, you can ask the operator to freeze your ticket.  ...
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Hey Team, We are using Data Manager successfully for some time now. But today two of the jobs got stuck - one in Cleansing in progress and the other one Import in progress. Usually, they run for 3-4...
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Recently I set up a customer portal that is connected to one of our JSM projects. I understand that unlicensed customers can signup to the portal for free and be able to submit Jira tickets from the...
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I’m working on a project in Jira Team Managed, and I want to sync the status or comments to a Jira Service Management ticket using the API. Is this possible?
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Is it possible to set Rovo agent access permissions by group? Body I’m currently creating multiple agents in Atlassian Rovo Studio. My goal is: Allow everyone in the organization to use Rovo Bu...
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I am creating a SUBTEXT in ALL WORK, for some reason I don't see the SUBTEXT in the BOARD.. I would appreciate help on how to solve this, I have tried all sorts of ways..
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A user at our company is trying to create some custom reports in their JSM project. The user has full Admin access to the project however cannot see the "Create new report" button. I can see it as a ...
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Is there a way to sync Jira onto Trello?
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Is there a way (workflow plug-ins included) to force customers to add a comment in the pop-up comment box when performing a transition through a JSM portal? I know there's an existing feature request...
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...n our sandbox, which we know is not a true reflection of Production but getting stuck We have built a schema and when it comes to state the ones that appear to be out of the box, don't reflect w...
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Hi there, We use a Confluence space as the content source for our customer portal, meaning the knowledge base displays pages from this space. When I log in to the portal on support.domain.com as ...
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Hi, I’m struggling with a Custom Field filter in Jira. We have "Personen" objects, which contain attributes like "Einsatzbereich" (which points to another object type) and "User" (which points to a ...
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Hi Is it possible in Jira when an Asset is added to Jira SM Asset Management, whether the following can be automated State State In use Operational State woul...
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Product has been deactivated Your Atlassian Cloud product subscription has been deactivated due to cancellation, and the data will be permanently deleted soon. Please contact us if you ne...
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I have a workflow that relies on users being able to click a button marked "Escalate" and pick their reason for doing so. The workflow then automagically returns the case to its original state ...
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I'm having trouble removing some custom fields from the main section of our tasks (no request type associated). It seems like it might be just the default for the field type (can't recall the name bu...
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Hello Automation Gurus! We are attempting to create an automation that will add subtasks to a work item on creation, based on some smart variable and summary conditions when the work item is cre...
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Hi there, I am having trouble enabling our customer to see requests from their organization. I created an organization with all members included, and enabled that all requests are s...
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First, I have to state that I have used JSM for many years and I absolutely hate the new setup. With that gripe out of the way, I have been searching for instructions on how to add in transitions to...
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Hello, I have 6 subtickets inside the parents and I want to have a progress bar.how can able to implement it in jira data center? Best regards B.T
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Please help! Our Jira Service Management administrator is no longer with our company and their designated email address has been deactivated. So, we need to assign a new administrator but do not hav...
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Hi everyone, We’re facing a challenge in our workflow related to the “Reopen” status for requests. In our business, the same issue sometimes reappears, and customers often reply to the old email t...
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Hello, team. I hope you are all doing well. I would like to know if there is any way to limit which users can view specific queues in JSM. Today, I have queues for support levels 1, 2, and 3. I wou...
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Hi, I got job created and i've managed to run it properly. Cleansing and import was succesful too but I'm struggling with importing Data into Assets schema. When my saved search shows 380 objects, m...
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Atlassian Community Events
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| 28 | |
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| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |