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Jira Service Management
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How to get the INTERSECTION (AND logic) for a Request Type field based on a Multi-select Sub-Categor
I'm designing an IT Service Catalog using JSM Assets and I've run into a hard limit with AQL cascading logic on the Customer Portal. I want users to select multiple Sub Categories (Systems) and ...
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In JSM, when setting an approver for a ticket and that approver is a static person. Is it best practice to set that approver via a post function on the transition moving into the approval status OR t...
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Hi all, am I crazy or is there really no way at all to send an email, notification or anything to a Team via automation? Basically we want to add a team to a ticket and notify that team when that h...
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Hi Atlassian team, I’m trying to renew/update the payment method for our Jira subscription, but the Atlassian billing page crashes when the payment form loads. Entitlement n...
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We have a custom role that migrated over from Opsgenie. My question is regarding this documentation: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-custom-roles/ Do...
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I'm trying to update a JSM integration for Datadog. It's currently has a priority of P3, but when I try to update it to a P1, I get an error. But there is no api_key field in that screen to fill out...
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I need to set a new administrator for the organization because the person who has this role no longer belongs to the company and we cannot access their email.
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creating the JSM form with conditionally option,but not getting the option to drag the attchment field to addsection
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Hello, Is it possible to restrict editing work item for users with the same role (service desk team) based on our work item security scheme? For example a user (with role service desk team) can vie...
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Hi I have seen different JSM portal front end but what could be best for setting up and change view and add forms also into it? Refined i have use on server/dc solution but now i understand that Re...
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We use Swedish as the default language, but we also have the options to run English (UK) and Norwegian. However, when we check the comment section in the customer portal (as shown in the imag...
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I have a form that include a dropdown menu for users to select a job title. What I need to accomplish is to make a specific job title appear in the dropdown menu selection rather than having to enter...
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We have a custom assets/Change Management setup that allows for users to be able to select Change, gives them a dropdown to select the Space where the policy lives, then select the policy i...
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Hello, When replying to a customer support ticket in CSM, we often need to include links to relevant knowledge base articles. However, the link insertion feature only allows us to search and link to...
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We are currently in the process of migrating from Jira DC to Jira Cloud. Post migration, we want users to be able to view and reference their existing work in the Data Center , but not be able ...
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I would like to escalate an issue related to a board problem that was previously reported. We were informed that the issue had been resolved; however, since then, the board view has changed unexpecte...
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Hi all Is it just me (I doubt it :)) or did the Approve and Decline button change? New Old (taken from the web with Light theme) I preferred the green color but am...
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how to assign the form get editable after ticket raise without going manually edit option and in the form if we selected yes option then show the attachment option,if NO it should hide ,this form is ...
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Hi, In Assets, I have a temporary setup with scheduled CSV imports that cover only some of the required data. I need to find another central location for the CSV files that can cover all data and o...
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Can we set up an automation to change the ticket's status based on "Add internal note" and “Reply t”
In JSM, if there is a ticket, as the ticket processor, in "Add internal note" if I input some comments, I want the status of ticket will be set to "in progress". in "Reply to customer", if...
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While creating a site it shows error like Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Trace ID: fe7f71c3c...
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I'm following the guide Move from Jira Service Management to Customer Service Management It says - Check the box next to Copy settings from an existing space. Select the Jira Service M...
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Hi, I have a JSM Cloud project with the following setup: Assets object schema — Squads and Divisions: Object xx-123 : managers = user1 Object xx-456 : managers = user2 The managers attr...
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How do i add colums to the custumerportal?
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El administrador de la organizacion dejó la empresa y no me es posible acceder a su mail. Como puedo designar un nuevo administrador de la organizacion?
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Atlassian Community Events
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| 20 | |
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| Subject | Author | Posted |
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| 45m ago | ||
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| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 24, 2025 4:31 AM PST |