Trigger Operations Alert Sync when form is submitted

[Wood_ Jeremy]

Hello Atlassian Community,

Let me start by saying I'm new to Operations Alerts within JSM so i apologize if this may be common knowledge for others. 

I am looking for a way to better improve my current integration between JSM work items and Operations Alerts. 

What we would like is to have an alert triggered when an escalation form is added to a work item. Currently we do this via automation that sends an e-mail to the Alert integration. This works well, but is only one way.

We would like for alerts to also be able to update the work item. Ideally we would have a custom field user picker that updates with who was notified (Who is on call) and adds comments when an alert is acknowledged.

Its also worth noting that One of the questions on the escalation form is what team do you need to alert. Our automation then sends an e-mail to different alert teams bases on what you pick. 

Looking into this i found that you can create syncs between work items and alerts rather then using an e-mail integration but I'm struggling with the filters to get it to trigger when i want it to. 

Is there a filter condition i can use for only if Escalation form is submitted and (Custom value on form = Team A)?