Is there a way to save these comments for each JSM ticket, after closure, somewhere that would easily allow us to sent it, for example, to a Slack channel? Mainly focused on just sending out the comment response, not the actual rating itself.
Hello @Ender P_
The CSAT comment is available in a property in the work item. You could copy it to a custom text field of your making through an automation rule
You may find the information in my post here helpful
https://community.atlassian.com/forums/Jira-Service-Management/How-to-get-the-CSAT-comment-with-automation-rule-or-other-method/qaq-p/3159516
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