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Atlassian support ticket unable to open

NSSM Support
December 23, 2025

Unable to open the tickets from my atlassian support, cannot even contact back.

Please check and let me know.

Ticket number is GROWTH-338659Screenshot_20.pngScreenshot_21.png

2 answers

1 vote
Haripriya
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 24, 2025

Hi @NSSM Support!

Good day! Thank you for reaching out to our community. From your screenshot, I see that you can view the request in your requests page. Do you see any error message while opening the ticket? 

Are you facing any issues with notifications? 

Regards, 
Haripriya

NSSM Support
December 28, 2025

Hello harpriya, No There are no error message, but just the screenshot I have provided you, its been 4 days since the issue and no update has been made.
I am unable to open the ticket or view my request.

Its still showing unable to display request.

Haripriya
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 28, 2025

Hi @NSSM Support

Good day! Thank you for confirming! I have already notified the assignee on the ticket regarding the issue. You should hear from them shortly! 

Regards, 
Haripriya

1 vote
Marc -Devoteam-
Community Champion
December 24, 2025

Hi @NSSM Support 

I asked an Atlassian Support agent to look at this post, to help you out.

They usually be in touch within 48 hours.

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