Incoming emails not creating tickets in Jira Service Management is usually caused by email channel configuration, mail handler issues, or project permission settings.
It’s worth checking that email requests are enabled, the incoming email address is active, and customers are allowed to create requests by email.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.