Are we able to change the identifier for the JSM Assets Entra Import beta app?

[Skyler Munsterman]

I was looking for some information on changing the identifier for the user objects import through the JSM Asstets Entra Import app.

It is by default using the ID field but I was curious if that could be changed to the mail field instead without impact.

The reason being is we are using an automation in onboarding tickets to check to see if the user object exists. If they do not already exist, it creates an object with the name/email of what that user will be once they are created in Entra. We do this because often there can be a delay in the entra account being created and creating the asset object for the user on submission of the onboarding requests allows for IT assets to be assigned to the user object and not have to wait for Entra.

What is happening that I am hoping to correct is  when the object is created in Entra and the sync is done, it then creates a duplicate object as it is using the ID is the identifier. This ID field is obviously not able to be populated as the Entra account is not yet created.

[Marc -Devoteam- · Accepted solution]

Hi @Skyler Munsterman 

Welcome to the community.

This is not changeable.

Also related its a beta app, you could reach out to Atlassian Support or provide feedback on the app.

I even think the ID field is critical from a user on the MS that's why ID is the key field.

[Skyler Munsterman]

Hey Marc ,

Thanks for that information! That is too bad. 

I will give Atlassian Support a try but I know on the app page it points out that since it is a beta app support likely wont be provided.