Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hi, as I am on the free version of JSM, I cannot submit a support request, so I am trying my luck with the community. In the last 24 hours, I have had users try to submit requests but every time when...
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Hi, The user (employee) Māra Kalve (icon MK) was created yesterday by logging into the client portal using the email address mara.kalve@lnkc.gov.lv (the email address in the client list is “private ...
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We recently migrated from our on-premises Active Directory to Microsoft Entra ID, and the migration itself went really well. Now that everything is up and running, we're taking the opportunity to ret...
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안녕하세요, 계정을 영구적으로 삭제하고 싶은데, 계속해서 다음과 같은 오류 메시지가 나타납니다. 사용자는 하나 이상의 활성 권한을 보유한 거래 계정의 마지막 청구 관리자입니다. 사용자는 취소되지 않은 구독이 하나 이상 있는 거래 계정의 마지막 청구 관리자입니다. 현재 무료 체험 기간 중인 것으로 알고 있지만, 구독 여부나 결제 상태와 관계없이 제 ...
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We noticed that the Ticket Activity History shows when an automation updates a ticket, but it does not indicate which automation rule performed the action. Would it be possible to include the automat...
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Hey, I cannot create a work environment, when I try to create it, it gives me an error.
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Hello, I’m the org admin for our JIRA "free" subscription but I can’t see the delete button for unwanted site I only see manage button. I believe this is a limitation on the free subscripti...
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Does anyone have information regarding how to add tags or keywords to requests types so that the search functions better on the customer portal? I have read that the search functions in 2 wa...
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Hi everyone, I'm managing a JSM Cloud project (Standard plan) and I'm trying to customize and translate the "Customer Invited" notification via Language Support, but the template simply doesn't appe...
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Hi, I've recently taken over our JSM from a guy who was made redundant. As with such cases, there was no hand over or tutorials and coming into this blind is really getting me frustrated. The...
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How to set up the Extermal user's session timeout or force logout after a certain period of inactivity? I just saw the guide below, but I'm stuck on step 3. Set idle session...
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How to set up the specified user's session timeout or force logout after a certain period of inactivity? I just saw the guide below, but I'm stuck on step 3. Set idle session ...
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Is there already a feature ticket in for this? Seems like something that I should be able to control in the search filter, if I want to search for enabled users only or not. I frequently NEED ...
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Auto-populate a Teams meeting link in alert description based on selected "Affected Service" (JSM Op
Hi all, I'm setting up a Code Red / incident alerting process in Jira Service Management (JSM Ops) and trying to automatically add a Microsoft Teams bridge link to an alert's description, ...
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I see that I'm being billed for 6 licensed users but we have only 5.
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At https://support.atlassian.com/contact#/, if I enter "sja.atlassian.net", I am informed that: Sorry, we can't find this Cloud URL. To demonstrate this: However, it obviously exists. W...
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Starting in September, they are planning on enforcing a limitation to the number of grants per permissions scheme of 50 total grants. I do understand the rationale for this. However, in my opini...
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We are using Jira Service Management as a tool to review potential pieces of chargeable project work, triage them and then track internal and external sign off. Each ticket has a few custom Number...
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I need to change the user that is shown when a ticket changes status from Waiting for support -> Waiting for customer and the email informs that this user has made this (automated) change of ...
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Customers get "The knowledge base article could not be found" when KB is linked as a Confluence Fold
Hi, We're experiencing an issue with the Folder knowledge source feature in JSM Cloud. When we link a Confluence Folder as the knowledge base source (instead of a full Space), customers are unable ...
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Hi, we have a service space that, by default, is in spanish. We have mostly spanish customers, but we have some customers that we will support in english. We did set our portal in english and we enab...
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My approval section on "approvals" is missing, pls help
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I setup the following flow and webhook with various testing: setup flow with incoming webhook, simple log action. testing using Postman -> works. Setting up Webhook in Jira System co...
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There is a share with option in the drop down, when submitting a Jira ticket to send the ticket to your respective member company. If a member chooses this option, everyone in their company will get ...
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Problem: 2 sections -> When changing the “Work type,” this can be done without any issues in Project 1, and no further prompt appears after selecting the second work type. I want thi...
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Atlassian Community Events
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| 19 | |
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| Subject | Author | Posted |
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| an hour ago | ||
| Thursday | ||
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| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST |