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Jira Service Management
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Can I add multiple approver groups to a request type that relate to different stages of the workflow
I've set up a workflow for a recruitment request which requires an approval stage when the request is first submitted (Approvers - Recruitment). Once it's approved, it moves to a Role Open status whi...
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Hi all, we have a bunch of Change tickets going in as part of JSM. That is fine, but we want to surface this to our department (Planned start/end dates) so they can see what upcoming changes are comi...
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Hi team! I need help to build an automation with the following requirements: If a dropdown/picklist field (such as assignee) has anything else but a specific value, that work item must be ...
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I just need to know how to add and or remove a user from an approval group within Jira.
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HelIo all, i need for an onboarding process the hardware- and software catalog from assets, so the reporter can choose what the new employee needs.What is the solution to get the asset fields into th...
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l am an user of hrservice.mcgill and I cannot reset my password and get into service. So I receive this email from jira. Please help me to login or provide contact info for dealing with this issue vi...
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We are facing issues with MFA email delivery in our organization(dcsecosystem). Emails are being received, but with significant delays sometimes up to 30 minutes before they reach the inbox. When I ...
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I can no longer see an issue’s child work items directly on the issue page. I’ve confirmed that the parent issue does have child items (they appear in Search and in Advanced Roadmaps), but they don’t...
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Hello community, I’m trying to include the SLA duration in an Automation email template in Jira Service Management, but the smart value always renders empty. Here’s my current template: Dear custo...
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Hello. I have an automation rule to override an approval when the creator of the ticket is the same as the approver. I am using the condition of "contains" because at times there is more than one per...
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Just looking for some official clarification on a Rovo beta that is out right now - https://community.atlassian.com/forums/Rovo-articles/Join-the-beta-Rovo-agents-are-getting-powerful-new-se...
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I have 3 objects in the same object schema, Supplier, Services and Contracts Supplier has list of all suppliers, and attributes are, Supplier name (text) Status (dropdown) ...
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Hi Everyone, Needs some help. Before the migration of the new admin center in Atlassian, we invited guests and then migrated their email addresses and linked it to confluence and JSM to a ce...
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I would like to add customer detail fields to my customer overview. Currently i can only identify a customer by their email, but not by other data entered as detail fields.
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Hi Community, I’ve created a bot in Rovo and would now like to link it with the Virtual Agent on support portal. However, I’m unable to find a way to do this. Could someone please guide me on how t...
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Hello everyone, Is it possible for a customer to filter by component in the service portal? If so, how do you set this up? What do the fields that can be filtered by depend on? Best regards Benny
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How can I create an automation to check if the user is first time to send an request, then edit custom issue field?
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There seem to be no setting to between change default internal/external. We dont "trust" the users to remember to add the :lock: emoji everytime there is an internal comment on a issue (work...
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After Oct 16, 2025: You will lose access to changes, problems and advanced incident management capab
Hi, will this planned functionality loss in the JSM standard subscription regarding change requests, prevent us to make the difference between an incident and a change request? Will we still ...
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Appoligize in advance if this is a thing already, but quick searching and googling leaves the impression is that ROVO is basically a thing, but resources to aid in creating usefull agents for JSM is ...
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Hi everyone! We normally use Jira Service Management to provide support, but one of our customers prefers using GLPI. Is there a way to automate the process so that when a ticket is assigned to me i...
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I need to calculate ATA in Jira where i need find time difference from Open time frame ( created) but need "In progress" time frame "review" time frame how can i find these&nb...
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this will impact us is the manditory to move to primium
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I am trying to create an Automation or even a Rovo Agent that reads the "Queue Filter" for the Queues in my project. The only way I have found to do this is to copy the JQL out of these and ...
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Hello! My boss does not like the customer portal layout in JSM. I know you can change things like, name, Welcome message, Logo, Announcement. However, our organization is looking to cu...
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