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Community resources
Community resources
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Jira Service Management
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I would like to use automation to convert a string in the description into a date/time field. My description contains only the date and time in the following format: yyyy-MM-ddTHH:mm. There is nothin...
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Hello, everyone! I am using these add-ons - Better excel exporter and Better PDF exporter. I generated a new token, since the old one is about to expire, but I do not know how to use ...
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May I have access to login to the system?
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Why are alerts created via Jira Service Management (JSM) integrations also appearing in Opsgenie aft
We have recently migrated from Opsgenie to Jira Service Management (JSM) Alerts and created a JSM REST API for handling alert integrations. However, when we configure and trigger an integration in JS...
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Looks like this feature can add a lot more ease while navigating through the ticket conversations. I saw a comment from 2023 asking for it , if I am not able to see it is it due to any restr...
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We migrated from OpsGenie to JSM under the Standard plan. We want to stop using our current Slack 'OpsGenie for Alert Management' App and replace it with something to communicate with JSM. We only n...
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My company has recently setup a marketplace app that allows us to cerate tickets from Microsoft teams. We would like to be able to see how many tickets are being created using this new app to help us...
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Can you please UNINSTALL the Rovo Dev for me before the trial period as I do not need it? I tried MANY time to uninstall or disable but there is NO WAY to do so. Please help t...
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One of my users is not receiving emails when a support ticket is opened. He used to receive them up until last week when his email account was hacked. He has since changed his password and the issue...
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Hi everyone, I am a Jira Org Admin and I’m experiencing an issue where project roles are being "injected" into new projects created via the REST API (POST /rest/api/3/project), ignoring the specifie...
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Did Atlassian release an update to allow 30,000 work items in the same Plan? I know recently they changed from 5,000 to 10,000, according to this: source: https://jira.atlassian.com/browse...
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Hi, I need to retrieve the custom field values inside a form in JSM Cloud using the REST APIs. How can I do that? Furthermore, I need to update an existing issue by filling some custom fields and I...
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We're using Jira for some while now and we'd like to incorporate Service Management as well. But right after pressing Try now, I'm getting an error message and have no option to otherwise. How can ...
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Hello everyone, I want to configure Jira ticketing tool for SOC team, can anyone suggest any documents or steps to configure the perfect ticketing system. our siem connector not in the jira operation...
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Hi all, I need to know how I can get in contact with someone from Support team. Have few questions related to billing of Atlassian products. Need to be on call for that. Any idea how I can get in...
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Hi, is it possible to show customer requests/tickets, that can be found under "Avatar" -> "Requests", right away on the landing page of the JSM customer portal? With best regards Sebast...
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Hi, in JSM customer portal on the page "Requests" customers can find their tickets in a table. The table is filtered for "Status=Open", so only tickets with the status "open" are shown by default. ...
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Hi everyone, I’ve been experimenting with Rovo agents and I’ve noticed that they perform really well when they are focused on a single, well-defined task. However, when I need to execute more compl...
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Hi everyone, I want to develop a plugin to remove users from JSM Cloud sites based on their last activity. Could anyone help me with the following points? How can we fetch all users along with thei...
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We are facing an issue while selecting values in the "Project Teams" field. Whenever we try to add or select values, we get the error message "Specify a valid value for Project Teams (P)". The value...
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Hi, we're trying to create a request in JSM Cloud from an external ITSM tool through REST API but we don't know how to send the Request Type because it's a locked field. The only workaround we...
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Jira Cloud. Users granted agent role no longer receives emails for external comments. I had a customer email as reporter in an issue and all external comments are sent as emails. Same email was inv...
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I am building a forge app that listens to jsm issue creation (avi:jira:created:issue) to trigger a workflow. I'm seeing inconsistent behavior depending on how the request is created: - When cre...
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Hello Atlassian community, While working on updating our help center i came across the ability to create a Landing Page. But i cant think of what the benefit of this would be. At lease not when i ca...
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Hello Atlassian community, I have an automation rule that when a comment is added to a ticket in status "Waiting for customer" the ticket will transition to "Waiting for support". The problem...
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| February 18, 2025 9:03 AM PST |