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Jira Service Management
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We were using local logins for Atlassian for both Portal and Jira Service Desk users. We are trying Atlassian guard and have set it up for Jira Service Desk Technicians. 1. In order for the u...
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Hello Community, i have a question. we - by mistake - did a copy of data to our JSM sandbox. is there are way to revert the data to the version it was before? Thanks, Ariel.
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...ublic": true) so the customer can view it in the portal. This triggers the “Public comment added” event, which sends a second, unwanted notification to the customer. We cannot disable the global “N...
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I made an automation in JSM to create a Confluence page when an issue is created. In the required element "Enter page title", I entered {{issue.key}}, assuming I would have a unique page for eac...
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Hi all, Not sure if there even is a solution to this, but we have several automations that need to call the Jira API. This results in us storing our API key in each automation. We do utilize the 'h...
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Hello Jira Enthusiasts, I Have Added a Field using Cascade e.g. Helpdesk and child's (Software, Hardware, Email), Now I have to add more options under Child e.g. Helpdesk-Software-Adobe-Install...
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[Onboarding Checklist Problem] I've completed ID verification, I uploaded my passport and face photo, after that, I waited for so long...an half day...it shows "Pending verification. The typical wai...
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An automation rule is creating a task link to a parent. How to make automatically the field "Team" by heritage from the Parent field "Team"
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Could this feature be made available for standard users, as our internal team is requesting a separate Help Center but upgrading to Premium is still too expensive?
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In our org,the users in project level getting all jira notifications,so we want to stop to them.please let me know the process to stop notifications.
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Slowness in JIRA which started 27-10-2025. Please check https://defencehealthlimited.atlassian.net/ as our whole team is experiencing slowness on JIRA. It take more than 30seconds to 1min to load a ...
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Why does my Forge Rovo “Jira Issue Analyst” agent fail to detect the project key and work item durin
Hello everyone. I’ve been following the official Forge Rovo guide and videos here: https://developer.atlassian.com/platform/forge/build-a-jira-issue-analyst-rovo-agent/ I carefully fol...
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Title How to automatically link multiple asset objects to an employee attribute during Assets import? Body I am working with two schemas in Jira Service Management Assets: Employee List schema ...
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que me recomiendan creo que sacrificaremos, dashboard por campos, lo que ocurre es que en jira service managment, puedo crear campos por cada solicitud , pero me llenare de campos y puedo crear campo...
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How to Display a Read-Only Custom Field ("Customer-facing Status") on the Customer Portal After Requ
Hi everyone, I'm building a workflow in Jira Service Management (Team-managed project) and I’d like to ask for advice on how to manage status visibility between internal users and customers. Backgr...
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We have Customer Satisfaction enabled and we have Done in our Workflow but no surveys are being sent out to customers. Help!
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Is there a log to show the outbound emails or notifications generated by Jira? I have two users that do not receive notifications when we send them a task where as everyone else does. (Jira Data Cen...
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Hello all, I am the admin for our site. One of our directors has questions on setup\features\plans etc. Do we have an account rep I could put them in contact with? Thank you!
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When an automation has a trigger condition and the condition isn't met, does that automation count towards the monthly limit? Some sources I've found say that the automation only counts when t...
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Hello Everyone, Is there a way, we can use Custom UI forge Apps for CSM Project. I tried to create Custom UI Forge App to show up CRM values, I met with an error "Project data is inconsist...
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We are new to JSM (Go live on Nov 10, 2025) and are trying to figure out the best practice for testing after going live. We have the Premium subscription for JSM and Guard, Using Entra ID for P...
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I have a project in JSM with only 1 request type that is completely proforma with custom fields and a bunch of status/approval throughout the workflow. This request is not managed by any agents so it...
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How do I enable e-mail notifications every time a Jira Forms has been submitted in my Jira Project? I've created multiple Jira Forms in my Jira project. Now I'm trying to setup an automation...
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Behaviour‐script filtering cascading select field working in Create screen but not in Customer Porta
Hello Atlassian Community, We are using Script Runner for Jira (Data Center v10.3.3) with a behaviour on the “Request” field (customfield_15701) to dynamically filter the parent values of a ...
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Hello everybody, I have following problem and struggle with a solution: We use JSM as Ticketing System, and we have functional interface to the customer ticket system (with JIRA globale automation ...
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