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Jira Service Management
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Hello! We have JSM pulling from 3 different 365 Exchange inboxes for 3 Spaces. Member "B" has admin access to 2 JSM spaces for his teams. But on the 3rd IT Space, user "B" is a customer. When...
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After migrating from Opsgenie to JSM Operations, all Zabbix integrations for all teams stopped working. Checking the documentation, I discovered I need to migrate from webhooks to Jira Edge Connector...
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Before JSM got the overhaul of "settings and features" last year, I was able to change this part of our portal natively, without any extra extensions or apps. Was this setting moved to a different se...
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Hi, We are starting to evaluate JSM as a replacement for our current ticketing system. I'm trying to use our current support email as the address used to ingest incoming requests from customers. Th...
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What is the best option to identify software installed on a device to be able to pull the data with licences that have not been used by a user and potentially can be reclaimed. I am assuming you w...
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I am setting up a new General Service Management space. I see several options in teh team type. What are the differences between these different configurations? Where can I find det...
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I've installed JEC locally via Docker (see docs) and it's working. Much easier than anticipated to be honest - well done Atlassian! As it seems, we need to define each available action in the ...
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Currently we are availing JIRA Premium license and under which we are using JSM on-call. However, we are looking for options on moving to JIRA Standard license, so we would to know, whether JSM on...
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HI team, currently we are using JSM on-call facility in JIRA where we need to see the on-call person of a respective support group under "Operations". We noticed that people who don't have JIRA ad...
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Hello. Our Jira Service Management customers are using a Confluence macro to view asset objects. However, this macro has a predefined table layout and display order, so it does not allow filtering o...
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Hi, I am using the below api query to get our api tokens and their expiry date for a service userr. API query: GET https://api.atlassian.com/admin/api-access/v1/orgs/<orgid>/service-accounts/...
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Hi there, we are currently in the process of switching over to JSM, and we want to import our existing customer base into it. This is possible via API or CSV file import. However, one issue remains:...
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Starting this week, whenever we write a comment on the JSM ticket, a notification email is not being received by the customer. If the ticket was submitted last week, email notifications are being rec...
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Hello, We're trying to create assets in our company and link them to users. For example John Doe has Dell laptop 1234. How do I link the laptop to him? We are using the Premium version of At...
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How to share internal note to Approver (not an atlassian user) via email? Internal notes are supposed to be for JSM agents and Reply to customer function helps us communicate with the orginator of t...
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Hi, I am a Site administrator in Jira. There are several sites of Jira I am admin on and recently I began to receive notification emailvevery time a new user has joined any of the Atla...
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I have a field based on an assetobject that lists values based on a filter. It works fine in the workitem when filled manually by the user. The dropdown lists all selectable values (example: Team A, ...
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Hi Is there a way to add serial numbers to an asset where the field will accept both Numbers and Letters ?
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Hi We have a field within an Asset for Price, whilst we have the value, is there a way to enter the currency sign ie £ , $ to the price ?
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I have moved the request type in all the screens to the top above issue type. Still when adding a new issue the issue type is on top. What am I doing worng?
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Hi, I would like to export all Test Case Details like action, data and expected resultissue information with issue type of "TestCase". However, I found there is no native way to do it natively. T...
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I use JSM enterprise. I have a number of JSM project, some of which use email only issue creation, with most others utilising forms in the help portal. I currently have ‘external customers can create...
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(This is a resurrection of an older post from another community member: https://community.atlassian.com/forums/Jira-questions/Jira-automation-event-to-listen-to-satisfaction-comment/qaq-p/288271...
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Hello, I'm trying to build in some automated functionality to our new user onboarding ticket where the type of hardware will auto fill based on the role of the user. has anyone tried this? &nb...
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Pessoal, boa tarde! Na transição entre 2 status, criei uma regra de "Validar um campo". O campo "Prioridade" (standard do Jira) é um campo de seleção simples. Configurei esse campo para ter 3 opç...
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Atlassian Community Events
| User | Count |
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| 28 | |
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| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |