A pop-up survey could appear while you're here --curious what it's for? Click here to learn more!
×Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Starting this week, whenever we write a comment on the JSM ticket, a notification email is not being received by the customer. If the ticket was submitted last week, email notifications are being rec...
-
Hello, We're trying to create assets in our company and link them to users. For example John Doe has Dell laptop 1234. How do I link the laptop to him? We are using the Premium version of At...
-
How to share internal note to Approver (not an atlassian user) via email? Internal notes are supposed to be for JSM agents and Reply to customer function helps us communicate with the orginator of t...
-
Hi, I am a Site administrator in Jira. There are several sites of Jira I am admin on and recently I began to receive notification emailvevery time a new user has joined any of the Atla...
-
I have a field based on an assetobject that lists values based on a filter. It works fine in the workitem when filled manually by the user. The dropdown lists all selectable values (example: Team A, ...
-
Hi Is there a way to add serial numbers to an asset where the field will accept both Numbers and Letters ?
-
Hi We have a field within an Asset for Price, whilst we have the value, is there a way to enter the currency sign ie £ , $ to the price ?
-
I have moved the request type in all the screens to the top above issue type. Still when adding a new issue the issue type is on top. What am I doing worng?
-
Hi, I would like to export all Test Case Details like action, data and expected resultissue information with issue type of "TestCase". However, I found there is no native way to do it natively. T...
-
I use JSM enterprise. I have a number of JSM project, some of which use email only issue creation, with most others utilising forms in the help portal. I currently have ‘external customers can create...
-
(This is a resurrection of an older post from another community member: https://community.atlassian.com/forums/Jira-questions/Jira-automation-event-to-listen-to-satisfaction-comment/qaq-p/288271...
-
Hello, I'm trying to build in some automated functionality to our new user onboarding ticket where the type of hardware will auto fill based on the role of the user. has anyone tried this? &nb...
-
Pessoal, boa tarde! Na transição entre 2 status, criei uma regra de "Validar um campo". O campo "Prioridade" (standard do Jira) é um campo de seleção simples. Configurei esse campo para ter 3 opç...
-
How is everyone making sure that the assignee is a member of the Team chosen or that the Team chosen only allows the assignee to be someone from that team? Now that our JSM is maturing our reporting ...
-
Hi, Is there a way to connect the virtual service agent to an external file or provide a website link so that it can read content from either source to respond to customer questions? I believe it...
-
Hi everyone, I’ve noticed something inconsistent with the Reporter field in Jira Service Management when a customer contacts us by email. Sometimes, the Reporter is correctly set to the customer’s ...
-
Hello, I am using the Discovery Tool along with the Collector and the Agent. I am experiencing an issue when importing data from the Agent. In my schema, I have a Laptops object type (originally ...
-
Hi, I have created an Atlassian email within a specific space and set this according to a request type. This is the second Atlassian email in the space and both request types are for email requests....
-
We're interested in understanding how we can auto push next steps of discovery, investigation and exploration when an incident is raised. We are particularly interested in understanding what...
-
Hello, I have a question regarding the necessary permissions to edit Screens and Fields of a JSM Company-Managed project. I have an Administrator role inside project, but I do not have permissions ...
-
I’m trying to set up Jira Service Management so clients can log tickets via email and the customer portal, but I’m getting lost with all the info online. Is there a clear step-by-step guide for confi...
-
Overarching goal - send last month's report to customer. Logic: 1. Get last months JSM tickets 2. Iterate for each related Organization associated with the ticket. 3. Filter tickets for c...
-
Hi, I want to hide options of a single select field based on the customer request type on portal create form. The field options should vary depending on the customer request type. When we open the...
-
This morning, out of nowere, I couldn’t reach my work board anymore. Apparently my permission got revoked. The admin didn’t do anything, actually he sent me again the link to join the board. The page...
-
I'm using Filters and Automation both. Filter screenshot Automation screenshot I have multiple labels applied to Jira issues, for example “Regular” and “Default”. ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 33 | |
| 8 | |
| 7 | |
| 6 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |