Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hello, we are migrating from Jira DC to Cloud. In our service management projects, we have multiple language supports for different languages. After migration to Cloud (so far in test sandbox), the...
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Hello, I would like to set up a form within Atlassian for booking vehicles. Bookings made via the form should automatically update a calendar within the project. Could you recommend any free, clou...
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When I try to manage an app it's giving me this error: Something went wrong on our end If this keeps happening, share this information with your admin, who should contact support....
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I have an automation set up to go off every day at 9am (if my math via UTC in the cron is right, I'm CST), and when I check it, it even says that 17 tickets currently will be affected by it, but it's...
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I have 2 spaces for my Help Center that I want to link. I linked the two sources of ressources (from our Confluence) in the settings of the space but once I opened the Help center the name of the 2 s...
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We are experiencing an issue assigning work orders to agents. This affects all of our projects. At the moment, I can only assign work orders to myself.
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Hello, We have a problem on All Jira spaces. We can't assign users. How can we fix that? Best regards, Cristian
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Since this morning we are seeing a number of automations failing but no mentioning of the work item numbers in the audit logs. Anyone experiencing the same and maybe knowing a reason for it? Audit ...
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Hello team, at the moment my fields related to Assets are not loading data, and the same is happening with my schema pages. Is anyone else experiencing a similar issue?
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Hello, has there been a change, or is there a fault with the automations? Our automations have stopped running since around 10.30, and the following error message appears: ‘The flow actor is not au...
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Good morning. We've came into work this morning and all our customers are missing from Jira. The organisations are there but every registered customer is missing. Is this a known issue ...
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Hello Atlassian Community, I am reviewing the firewall allowlist requirements described in the Atlassian documentation: IP addresses and domains for Atlassian cloud apps Our organization only uses...
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Hi team, Can anyone help me with this atlassian has sent a gift box to me for ITSM SPECIALIST certification It has a stone pen but since it's comming via courior it's stuck because of that pe...
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Currently if a ticket is originally raise by email, Jira nicely handles all conversation through email as long as title and the jira email are used in each email. However, there is a scenari...
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Hi all, We have many machines highly configured with Grafana. We found the Grafana-JSM integration and were, at first, delighted to use it to alert us when quick action is needed. We have over 15 Gr...
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We're switching from a Data Center instance to JIRA Cloud and the topic of our assets import configuration is a headache. Within Data Center, it's possible to import information from a server via Mi...
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Hello Atlassian Support, We are trying to configure the native email channel in Jira Service Management Cloud using a standard Microsoft 365 mailbox (not a shared mailbox). During the Microsoft aut...
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Here at our company, the email address is set to change and a subdomain will be added. This means that all our staff will need to have their email addresses updated. How can I go about doing this?
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Hello, I'm experiencing what appears to be a limitation (or possibly a bug) with Jira Service Management Workforce, and I'd like to confirm whether this is expected behavior. Environment Jira Ser...
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I went on leave for a few weeks and when I came back the timeline view is now gone. Why? It was the most visual view of the Epics so shows leadership a good high level view. Where did it go and can y...
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Is it possible to use wild card values when doing an advanced search? For example, rather than doing multiple conditions like Name Contains Abcdef OR Name Contains ZXYdef OR Name Contains ...
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After migrating from Data Center to Cloud, we noticed that Smart Checklist is hidden in our issues. We are seeing this problem across thousands of migrated issues. Currently, for each issue, we have...
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I have an auto attendant with call routing rules setup. Press 1 for this team or Press 2 for that team, etc. I'm looking for a report of what selections people are using. Do they all P...
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Description: Product: Jira Service Management – Assets (formerly Insight) Current Behavior: When viewing an asset object (e.g., XYZ-1234), there is no built-in action to create a linked Jira work ...
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Description: Problem / Use Case As an IT asset manager, I manage physical hardware assets (e.g., servers, network equipment, etc.) in Jira Assets. For each device, I need to document front and back...
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Atlassian Community Events
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| January 24, 2025 4:31 AM PST | ||
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| January 17, 2025 6:37 AM PST |