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Jira Service Management
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I need to calculate how much time each filed value was selected whithin a ticket. For example, in the field "Team", there are three possible values: 1, 2 ,3. During the resolution process, every te...
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Hi all, I have a question about this Atlassian feature to sync additional attributes from Entra to Atlassian user, especailly the manager field in the automation rule I read in the ro...
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We have a customer who added a colleague as a watcher on a ticket, but the colleague isn’t receiving any notifications when the ticket is updated. Has anyone experienced something similar or know wh...
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Hello folks I need to access data retive to changes in our assets, in this case assignee over time. I can see this data on each asset's "activity" but when I bulk-download all the data, this...
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Good morning, everyone. I hope you're doing well. I have a question regarding Atlassian Guard. Currently, I have an organization with all my users from my domain, and I use Atlassian Guard to imple...
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Quiero migrar un proyecto de Jira Software "team-managed" a un nuevo proyecto "Company-managed" en el mismo ambiente. Exporto todos los campos del primer proyecto, tareas, dependencias, etc....
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Hi, Is it possible to show on confluence a count of Jira Asset objects? Example - Count how may laptops that have windows as the operating system. This is not to be a list, but to just be a total c...
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Hello, community! Could someone please explain the purpose of DataManager? I thought it would be the solution I needed to synchronize external data sources with my JSM Cloud assets. However, all I ...
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I have checked the request type, work item and the screen, but whenever I set fields there, they end up on the right-hand side, but they should just end up under Description.
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See picture, the rule shows a completely different date, but why? The date format for “Garantieende” should be exactly the same as for “Anschaffungsdatum”, it is also the same field, why is it differ...
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Hello I have created asset object for object type " Devices". For "Devices" object type, i have added attributes like Name, expiry date, vendor, location, department and Status. i have creat...
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I tried to add MCP client in n8n and i entered this url in MCP sse endpoint : i tried https://mcp.atlassian.com/v1/sse and i add new authentication header auth and i added Authorization in Name...
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I have just recently started using JSM as a Customer Support tool for our SaaS business. I have 2 different email addresses added to the email channel. Example: support@example.com...
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Hello everyone, My company maintains a list of our software versions in JSM which go back many years, and would like to clean-up the list as it is displayed to users in the portal. We tried ...
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We have JSM set up to where an email is sent directly to JSM to create a ticket rather than through the portal. However, attachments send directly through email are not coming up when the ticket is c...
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Hi everyone, I’m trying to set up Slack Assist with Jira Service Management (Cloud) and I’m stuck on one issue: Even after successfully connecting my Slack workspace and setting an agent channel, t...
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Hi. For our Jira Service Managment Desk I've created an alias email address for a particular program so that we can easily differentiate between general support questions and questions specific to th...
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Question for the Jira Community: Add custom field filters (including dynamic text field values) in p
Hi everyone, In a Jira Service project, I'm working with a Board view to track and manage tickets. I’d like to know if it's possible to add filters based on custom fields (both select lists and tex...
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Hello everyone! I don't really have much information about this issue (I'm not even sure if it is an issue), but recently we have noticed a strange behavior on the Service Desk Portal: ...
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Dear Members, We are currently working on a use case in Jira Service Management where we need the ability to retain multiple values per field on a single issue over time. Current Limitation: In ...
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Hi everyone, I'm facing an issue with JIRA Service Management. In my project, I have multiple request types: Customer request (visible on the portal) Internal requests (with restrictions appl...
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I am trying to setup workflow so that when an object is created it sends an email to the person who created the object. As I can't seem to be able to do this out of the box (I have another thread&nbs...
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I accidentally removed a managed user. Is it possible to restore the user or do I have to re-invite them? Any insight would be greatly appreciated! Thanks, - JvT
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Hello community I created a custom field ("Oficial" - a user pick field) and put it in the service request "Consultas" in the work item view Not a problem, but... That same field, I can only a...
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As a workaround for https://jira.atlassian.com/browse/JSDCLOUD-10657, I would like to add a comment when a form is submitted with the form name and the user who submitted the form. I can use {{i...
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