Jira Service Management

Hi Everyone, I am on the Free Jira Service Management Plan. Is it possible to provide customer access to knowledge base?  I linked the Confluence space to the service management and selected any...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I work for an organisation that has JIRA Standard (will soon upgrade to premium), along with JIRA Service Management and JIRA Work Management\Software. We have a portal where we have a numb...

• cloud
• customer-portal
• jira-service-management
• jira-service-management-cloud
• jira-software

Hello,   I am attempting to create issues with different reporters and modify the reporter based on external factors. When attempting to create an issue, this is what the payload looks like: ...

• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center

Hi All, How can i turn off the ability of users that are only project customers from raising new user requests on a project? 

• cloud
• jira-service-management
• jira-service-management-cloud

Hello,   I am currently in my second year of apprenticeship in an IT department, and I am contacting you regarding a project to implement Jira Service Management for IT department support. We...

• cloud
• jira-service-management
• jira-service-management-cloud
• security-and-access-policies

Hi everyone, I’m using Jira Service Management Cloud – Assets, and I’ve noticed what seems like a major UX change. In the old Assets interface, there used to be a clear “Advanced (AQL)” search mode...

• asset
• assets
• cloud
• jira-service-management
• jira-service-management-cloud

I am using JSM with allowlists. So I add my customer domains to the whitelist and assign these domain to Organizations. So If a user opens a ticket Organization automatically filled. How to manage...

• cloud
• jira-service-management
• jira-service-management-cloud

I am on Jira free version recently my projects are locked cannot access them

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there,    I am needing to discover who our super admin is for our international company. Nobody seems to know who the individual is as many people left the organization last year, incl...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

HI Team,    We would like to understand whether read-only access profile users can add comments and download attachments from the existing incident or request [both open & closed] in ...

• cloud
• jira-service-management
• jira-service-management-cloud

I have to use JQL for a search that connects to a slack integration, and I explicitly want to exclude where the name of the work item is "TEST". However, summary only seems to search for !~, which me...

• cloud
• jira-service-management
• jira-service-management-cloud
• jql

I want to be able to trawl through all our customers in JSM and find their creation date so that I can then assess if I want to inactivate them. I'm currently using APIs where if a customer's oldest...

• api
• cloud
• jira-service-management
• jira-service-management-cloud
• rest-api

Hi Team, I need to configure a hyperlink in the JSM form so that when users click on the link, the referenced document will automatically download. I have attached a screenshot for your reference. ...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I found the following documentation regarding allowlists in Jira Service Management: https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-allowlist/ Currently, allowlists ...

• cloud
• jira-service-management
• jira-service-management-cloud

I am integrating the Jira Service Management embedded widget in a React application using the standard embed script: Is there any supported way to: Open the widget by default Render it inl...

• cloud
• jira-service-management
• jira-service-management-cloud

 Hi Community, I am looking for a native Jira Service Management (Cloud) solution, using Automation only (no plugins), to calculate how long an issue stays in a specific status — cumulatively. ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi team, We are trying integrate JSM on-call with BMC Helix via APIs. We have added APIs to JSM-On call from Operations > Team > Integration > Add Integration > API. While test...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone, Our company recently changed its email domain, and my Jira account is still linked to my old email address. I am unable to log in or update my email because Jira sends the verification...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, Could help please? Requirement: using forms Text field to add participants for JSM request. Solution: using automation rule, get the email address from forms Text field, then using "send web re...

• cloud
• jira-cloud
• jira-service-management
• jira-service-management-cloud
• team-managed-projects

Hi, I’m currently developing a solution that brings data from Intune into Data Manager, and the Data Manager objects have been successfully imported into an Assets schema. I’m now considering how a...

• cloud
• jira-service-management
• jira-service-management-cloud

I tried creating a Rovo agent to use in customer portal. I used Rovo to create this agent called "Fixed response bot". The scenario contains this:  You are an agent designed to respond to a s...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,   We've been trying to contact Atlassian support here - https://support.atlassian.com/contact/#/    Here's the message we keep getting: Thanks, we received your request a...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I am looking to see if it's possible to enrich data upon import into Assets from a .csv.   For example, if I have a .csv with a column "Name" and two attributes on an objects in Assets...

• cloud
• jira-service-management
• jira-service-management-cloud

Can I do SCIM provisioning from 2 different azure AD tenants to the same atlassian organization? 

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, I'm needing assistance to know if this is possible or not!  We would like to allow our employees to email the Service Desk with their personal emails in the event they are locked out o...

• cloud
• jira-cloud-administration
• jira-service-management
• jira-service-management-cloud
• not%20applicable