Automation - Trying to have the Approver set as the Assignee when a ticket is created

[Mark Aiken]

Hi all!

I have a Jira Service Management project that has an Approver status prior to being assigned. This is working great - however I need the Approver to also be the Assignee due to some issue tracking complications. Is there a way to set a rule to have the Approver also be the Assignee at time of ticket creation?

[Marc -Devoteam- · Accepted solution]

Hi @Mark Aiken 

You could create a rule on work item creation and then do a re-fetch actin first.

Then set the field assignee by use of the smart value {{issue.Approvers}}

If Approvers is the field you are using.

[Mark Aiken]

This is perfect, thank you! I had way overcomplicated my smart value in the edit assignee rule.