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It should send an email directly to the email address entered in the form when I press 'reply to cus

Ceni Krasniqi
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March 18, 2024

I created the issue using Jira issue API and now I want when I click on 'Reply to Customer' I want to send an email directly

In the description, I have all the form data, which you can see here

I want to use that email address when I click on the 'Reply to Customer'


1 comment

Rebekka Heilmann _viadee_
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March 18, 2024

Hi @Ceni Krasniqi and welcome to the Community,

when using the Jira API, you can put the information directly into the respective Jira fields. Using the description for structured information and then trying to parse out a single value is bad practice.

The email-Adress should be added as customer and then used as reporter for the issue. Then "Reply to Customer" will automatically reply to the Emailadress.


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