CES and NPS

Tom De Blende March 8, 2024

Currently, Jira supports CSATs natively. It works fine, and is well integrated. With the increased importance of XLAs (eXperience Level Agreements), it would be very beneficial to add two more metrics:
CES (Customer Effort Score)
NPS (Net Promotor Score)

 

In an ideal worlds, a customer can answer all these in one ticket closure email.

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