Hello, We already have Jira Service Management in our team for managing internal requests and I would like to use it for customer incident management. They should be able to open incidents but no s...
Hi, In Jira Service management how to add Date validation at the time of form filling. whenever i submit a Change request Date validation is there for once i click the Create button requir...
Hi, In Jira Service management change request i can see only mandatory fields in the form. I want to see non mandatory fields as well in the form kindly help me out on the same. please find the at...
Hi I am trying to get the SLA calculations to be right for Resolution in our Service Desk. I am though running into one problem... When a ticket has been in status Awaiting Approval,...
Hey, I have a field of Multi Select (Service Catalogue) consisting of multiple values like ATM, ITM, etc & Other. If the user selects Other then Other Field will populate and the user enters the...
Hey, I have scenario, where I have to auto-populate run time while user inserting an input like if Custom Field 1 Value = A then automatically sets the Custom Field 2 Value = B. Is there an...
Hello everybody! A former colleague is requesting the exercised right of access (RGPD) that I may have in JIRA. How could I see that information and how could it be deleted? Thank you!
Hi Admins, I have to write an automation rule, which has to add a comment to the JSM issue. In that comment, automation needs to mention the approver. We are using a single select(single choice) "Ma...
Hello! I'm looking for a way to show all customers in a project ( CHANNELS & PEOPLE --> Customers). At the moment it seems I can only view customers that are not in an organisation, or I ca...
Need help in Importing Assets From Manage Engine/Desktop Central/Endpoint Central. Under the asset schema import section the following message is appearing: "Your external app needs to be ...
I run a monthly Slide Deck for a customer meeting, where I get the information from JSD via several filters and export to Excel, edit some of the fields and copy and paste into the Slide Deck. If ...
Setting up Insight, in the attributes can you link multiple? For example we have set up employees and we want to link up their assets, some users have multiple laptops
Hi All, I could see other people complaining about this for JSW but none for JSM. Assignee has created 5 Sub-tasks on Parent ticket. You can see on the Parent ticket that the Sub-Tasks is showing t...
We have unique situation where we need to assign the build to dev ops team. I have created a Dev Ops user group using User management. How can I pick this grp from the assignee field and add this use...
I have a couple tickets that I opened on a customer's behalf, so I am listed as the Reporter. But I want the customer to get future emails regarding the ticket. Is there a way to do that? I used Ser...
Hi, I'm having a bit of trouble understanding the ins and outs of tracking assets with Insight Discovery. I have setup and ran the Discovery tool on my utility server in which it scans about ...
I am struggling to get the code right on a script runner Automation. I want to populate the TO (TXT) field with the email addresses of Finance Contacts for a Company selected in field Counterp...
I would like the team to be notified by email when customers create a ticket using our CSM. Here is a picture of our notification scheme: I have confirmed that the email account is set u...
Hi, I have a field called department and I want to assign the department name automatically whenever a user from that department create a ticket. But I am unable to do that. How should I do that? Tha...
We use jira to manage customer support tickets and have that project push notifications to slack. Is there a way to have jira push slack notifications/updates into a thread as opposed to populating ...
Bonjour, je cherche à savoir si jira cloud management et compatible avec jira software server ? Mon entreprise souhaite effectuer une migration cloud en deux temps. Mise en place de jira cloud mana...
I have a request to update/change the email address for a project. This project has both internal corporate customers & agents and external contracted agents. I can tackle the internal corporate ...
Hi all! I'm trying to complete the ITSM technical training and I'm now at the final step, where you have to submit your demo. I've request the creation of the test instance but I'm just not so ...
I'm trying to do the integration Jira + Zabbix following that But I can't find two values "jira_servicedesk_id - numerical ID of your Jira Service Desk (not to be mistaken with a project ID o...
Hi, I am needing it so that when a customer sends in a ticket, they can only see their own tickets or ones that they have been made a participant in? For some reason they can see tickets that other ...
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