How to mention approver in comment section?

[Naresh G]

Hi Admins,

I have to write an automation rule, which has to add a comment to the JSM issue. In that comment, automation needs to mention the approver. We are using a single select(single choice) "Manager Approver" field to select the approver by the reporter while creating a ticket. So we need to mention the approver in the comment by automation for Jira so that an email notification will be sent to the approver. 

 If I add [~accountid:{{issue.assignee}}] , Jira automation can mention the assignee name. Like wise I need to mention the approver name. 

[David Kintzinger]

Hi,
just in case this is still relevant to you: 

As long as your approval step is correctly implemented in the workflow you can mention the approver (weither the ticket is approved or declined) by adding this to your comment in the automation:

 [~accountid:{{approval.approver}}]

[Adrian Tacaciu]

What could prevent this from working regarding the approval step? I keep getting blank instaid fo the approve displayname

[Bhanu]

Hi @Naresh Gantala 

You have to use smart values for this. 

See “the trick with customfield” section in the doc - 
https://confluence.atlassian.com/automation/find-the-smart-value-for-a-field-993924665.html