Hi together, since some days ago we noticed that for any activity or change in the ticket a separate email will be sent to the customer. That is an email flood now if we add/change or f...
Hola, tengo un proyecto con varios tipos de incidencias ej: una incidencia para ayuda, otra para altas y bajas de usuarios, y lo que necesito es que para ayuda este libre para que todos los usuarios ...
Hello, I have a question regarding the jira service management. We got a change request, but actually this change is a full project. I would like to create a jira project, but within the servi...
Hello Community, after the creation of some request types in a service management project, we wanted to let them be created on a schedule. Therefore we went and created an automation with the...
We have a JSM-base with many tickets. I need to create a dashboard with 10-15 minutes update. As I have understood the Bob Swift Tableau/Jira connector I am able to make a complete update of the ext...
We are using Assets for all of our employees/equipment and for the most part all of the objects seem to work well together but when it comes to listing the software licenses specifically, it looks re...
I created some custom field (Rich text - multiline, a combobox, etc) I can edit jira fields in an issue created by a customer without a problem, but i cant edit the custom fields i created. ...
Hello, is it possible to configure Halp to auto answer tickets/new tickets after 6PM with information like ... we are continue tomorrow at 8AM.... or something in this way. Or Hap is not having ...
Is it possible to automate and trigger mail from the service desk for scheduled planned maintenance for various clients?
Hi Team, Have you ever implemented below kind of automation between Sack and JIRA(cloud). Task- Whenever overall Open ticket count in our JIRA Board cross let say 10 ,it should trigger a me...
Hi, I need to add a watcher in automation rule (Jira Service management to Jira Software). When I set a watcher in the rule after creating the task (in Service management), so ...
The default Satisfaction report shows comments and ratings from customers, is it possible to create a custom report that shows the same but can be tailored to individual assignees? Many thanks!
hi Community, JSM-DC: Automation-What is the benefit of selecting Process all issues produced by this trigger in bulk. is there any performance impact? Automation using: When: Scheduled My JQL ...
The only information regarding attributes seems to be https://support.atlassian.com/jira-service-management-cloud/docs/create-an-attribute/ Whats the requirement for have a user in a "U...
Is it possible that the overview for the project can be displayed like in monday? I need Jira for project management with bulletpoints and their under tasks like that in one board: Phase 1: prepare...
Hi, Can some one will help me out what is the usage of Select List(Cascading) in JSM. Please find the attached screenshots for your reference Thanks,
We are trying to add another email to receive email about the issue requests. Now only the admin receives email for the every new issue. Of course when you add watcher or assign a user only then anot...
Hello Jira, While creating a request on Jira, we have an Approvers field. We want only department managers to be selected from this field. We have the list of department managers. We just want to i...
Hi. Is it possible to display status(the same as jira) in slack connecting with jira service management? If someone knows, please tell me. Thanks.
Hi Community, In our business, we have two Service Desk projects. Credit - for external customer requests Support Desk - for internal staff requests How do I set my settings t...
Hello, When our customers create a ticket and share it with their organization, members of the organization receive an email saying > {Number and Name of Ticket} > {User}...
we have a new user. he is not receiving invitation email from atlassian. any other emails can receive how can i solve this problom Regards seungui
Hello, We would like to put newest comments first at the top of our tickets with customers, instead of at the bottom as pictured. How can we do this?
Hello, How do we reorder options for "What can we help you with?" in our jira service management csm portal(s), we would like tech support and bugs to appear near the top. thank you
I would like to add different sub service groups within an organization. Is there a way to do this in Jira service management? Thanks, Hung
User | Count |
---|---|
13 | |
9 | |
8 | |
8 | |
8 | |
7 |
Subject | Author | Posted |
---|---|---|
an hour ago | ||
yesterday | ||
yesterday | ||
Friday | ||
Friday |