some trouble

[Kamil Askerov]

Hi. When I make migration from JS -> JSM (with deep clone app) I disabled automations. But when started the automations - I see that my automations working when thay was stoped(dissabled). I made migration in 11:30. Migration are over. Then I whent sleep. In morning I see that at night automations worked. How to make automation working only in period thay enable?

I have low of automation usage and my clients(customer) cant working when automation usage are over. Then I must work(like jira administrator) what automation working.

[Kris Dewachter]

Hi @Kamil Askerov ,

What is the trigger for your automations ? Are they scheduled or are they triggered by an issue event (Created, updated, ...) ?

If scheduled, you can configure the timeframe by setting a CRON schedule in the trigger action.

Best regards,

Kris

[Kamil Askerov]

Hi @Kris Dewachter triggered on issue event.

[Kris Dewachter]

Can you check the "Audit Log" of the automation rule for which issues the rule was triggered and when. Maybe you can find the reason why the rule was triggered

[Kamil Askerov]

@Kris Dewachter time is not same 3.16 in automation log but 2.18 in issue updated(related issue update date). Its interesting. Must be same? Dont understand 

[Kamil Askerov]

@Kris Dewachter automations disable. Write some comments. When start automations - must that comments added - because automation anable? How much time the automation searching event that need to automate? Where can found this information?

[Kris Dewachter]

Hi @Kamil Askerov ,

There might be a delay in the execution of the automation rules.

Can you check this page https://confluence.atlassian.com/jirakb/automation-triggering-rules-with-huge-delay-1299910387.html   to see what the performance of the automation rules is ?

Best regards,

Kris