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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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"How can I configure custom request types in Jira Service Management to streamline IT support workflows for different service categories (e.g., hardware, software, networking)? Can I automate request...
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Hello, I am in the process of setting up automation that will check every 15 minutes for new tickets and whether they are unassigned. (1st screen) The script in the Assign operation shows all ticke...
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Hi there, when we invite a new customer to Jira Service Management project, the system adds him/her as a new Jira user with Jira Service Management Customer Access user role within a respective grou...
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In our production environment I regularly see functionality magically appear and then dissapear weeks later. I have no idea why they come and where they go. Some I know are things like "Record via ...
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I need the suggested articles from the Knowledge base displayed in the Service Desk Portal to vary based on the customer group. I thought I could achieve it with articles categories, but then I don'...
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Hi, We have a custom field in the request types that has three options and we mark one of them as Default according to the request type. But, we don't know when, this Default selection is lost ...
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I encountered an issue where changes to filter permissions are not being saved correctly. After updating the permissions (assigning access to another user, organization, etc.) and clicking Sa...
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I want to develop a automation action. Like below pictures And I have seen the document: https://developer.atlassian.com/server/jira/platform/creating-automation-rule-components/ but it don't work,...
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Hello, Have a good day We had a problem with the number of users in Jira and we increased the number to 9, but when Jira came back and we got access, 5 of the team members couldn't log in and the pag...
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Hi Everyone. is this Team Picker (single team) a default field or custom field. i am creating a team picker filed but unable to see this field in custom field option in JIRA cloud. can any one g...
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Could we schedule a meeting with a JIRA representative to discuss the platform's features, integration options, and how it can be customized to fit the specific needs and workflow of our team?
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I am finding it very difficult to purchase jira licenses. our team has not had much help. What is the best approach to this. We want to purchase but find this very difficult.
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I have Microsoft 365 Outlook and Jira Cloud Add-in but unable to view Jira Cloud issue from Microsoft outlook. Getting error message "Something went wrong. You can reload the add-in or contact suppor...
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Hi I have an Automation that clone & delete an issue. When performing the automation 1 issue disappeared with the attached log
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I need to know where to look for the trigger of the Time To First Response SLA counter to start. There are some service requests that are showing resolved, but do not show a pass or fail of the SLA f...
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Hi all, What could be an issue if a customer on a project opens a ticket in portal and tries to add some users to the Request participants but can not find them in the list...
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Dear Jira Support Team, I hope this message finds you well. Recently, my account was deactivated because the number of users in my workspace exceeded the limit for the Free plan. However, I have sin...
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One of our customers is receiving duplicate emails (sometimes up to 5 of the exact same email) when a public comment is added to a ticket. The body/subject of the emails they receive is identical, t...
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Hello! I'm having a lot of difficulty understanding the best set up for what I'm trying to do and if it's even possible. I am currently setting up a JSM project to ingest generic help desk emails. ...
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The ultimate goal is to add Teams automatically to Responders when Customer Locations (as Assets so options can be limited when viewed by the requestor) are selected. What I've done is duplicate Cust...
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I have reviewed the Community answer on this, but I am not using the API, I am using the automation tool in JSM. My goal is to populate the CATEGORY (LOCKED) field with a {{userInputs.<key>}} ...
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I paid for the standard version yesterday and got an invoice confirming but my account still says free and I don't have access to the standard version.
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How do your change management users provide additional details as a change goes through it's lifecycle? Do you pass forms back to users throughout the process? Do you use plug-ins to give users...
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Pessoal, boa tarde! Como na imagem, eu tenho 6 COLUNAS simples no meu quadro KANBAN 1 - Aguardando atendimento 2 - Em excecução (Em andamento) 3 - Pendente 4 - Setor anlise de crédito (Estou ten...
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Good afternoon I would like to know if it is possible in the customer portal to include the information of the person responsible for handling the ticket. Best regards&nbs...
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