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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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How can I synchronize lettertype and text color in emails to customers. This is how the email shows up now. I want the whole text to have the same color and lettertype
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To access our Atlassian environment we use SSO. However, for some reason the config doesn't work and we are all complete locked out. How can we raise a support ticket to get support for this? I trie...
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I have emailed a specific customer multiple times and their responses are only including a confidentiality note in both French and English. When I spoke to the customer over the phone I was informed ...
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Good Morning, I am trying to figure out how to hide the email signatures on an email submitted ticket in JSM as the images are causing the content of the ticket to be lost or missed.
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How can I add an issue to more than one project?
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I have read other posts how to disable this by removing Service Desk Team as well as tried Service Project Customer - Portal Access. But the JSM form still shows it when as a JIR...
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Hi, I have a question about if it'is necessary or not Atlassian Guard for these cases: Users/Agents with authentication on Azure AD Customers with authentication on Azure AD Users/Agents w...
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Hi. I have created a rule that captures the last comment made in a subtask when the subtask transitions to Further Information Required. The subtask comment is always updated when this transition oc...
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In order to better manage requests related to Jira projects I would like to create a list of projects in Asset Management. Use cases could be to let the customer choose a project his request rel...
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Hi, I have the following issue. Atlassian has several types of roles: Partner and User. When adding them to a JSM project, I face the problem that without the Service Desk Custom...
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My idea is to have a custom trigger for the JSM Request Widget in a different section of my application so it isn't visible at all times. I'd like to not have the widget button available all the time...
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Since yesterday we no longer receive an email from jira when a ticket is assigned or modified, which should be the case according to my personal settings. Is there a problem or something I n...
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Happy Friday guys, we made it! So I have set up virtual agents, and we are going to embed the widget into our web app that our candidates use for various things. Am I right in think...
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Good morning, Can anyone recommend an app for Jira cloud to anonymise personal information held in Service Desk and Software tickets?
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I would like the status to change back to "Waiting for support" when the customer (author) responds and the status is set to "Waiting for customer". I have already looked for a solution in the com...
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When we at-mention customers in comments, they only receive a mail if they are reporter of the problem. Even though they are participants the mention does not work. I have checked: https://con...
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Hi community, we are using Jira cloud and have Time to SLA plugin. I want to write JQL to find for example issues which have "SLA name" breached, but Time to SLA does not support JQL's. ...
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I am using jira rest api with oauth authenitcation to fetch and create issues. While creating issue with a parent I got the error of could not find issue by id or key. I have double checked it with m...
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Hello, I am not sure what am I missing, but I created a workflow which has an "In Review" status which I'd like to have both approvals and emergency overrides, however I can't seem to find the "add a...
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Hello world! I am creating a report that shows Time to Resolve. When I pull reports from Jira, I have an SLA column that reads "Time To Resolve". Its a bit confusin...
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Hola, un favor es que mi Jira no tiene activa la función de sugerencia de ortografía, me podrían ayudar indicándome como lo activo.
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How to configure Jira Service Management (Jira Service Desk) admins to not to receive security alerts emails
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I'm looking to create an automation that sends a Slack message for the team that is full of numbers/statistics from the custom reports we've created. I'm not seeing any information in the Atlassian D...
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In a jira service management project, a user is unable to add request participants to her issues. I checked her permissions, and she has the Service Desk Role. I tried promoting her to admin but noth...
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