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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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We use Jira-Servicemanagement with two Languages (English and german). How can I integrate a ProFormaApp-Formular, so that the customers see the right language in the formuler, depending on the Langu...
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I have an automation rule that checks for some keywords in a request that comes in by email. If the keywords are right the issue type and the request type are changed (from service request to inciden...
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We don't use JSM as ITSM-Tool; therefore we don't need the Incident- and Changemanagement in the navigation of Service-Projects. How can i disable these entries?
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Hello, How find the french version please ? Thank you
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Hi, I have configured an auto-acknowledgement email in the event when tickets are created in JIRA cloud. However, external users are not receiving these emails.
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We have migrated from Opsgenie to JSM and have noticed a loss in the alert email notification formatting. Opsgenie alerts emails allowed for linebreaks. JSM Alert email notifications + JSM Alerts st...
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How to setup automation to send email to a removed approver that their approval is no longer needed?
We need to automatically send emails to approvers who get removed as an approver, to tell them their approval is no longer required. How can we accomplish this in automation?
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Can we modify the Issue Collector with custom CSS or Javascript? At all? Even if it is kind of a hack, is there any way at all to restyle the Issue Collector?
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Jira APIを利用してチケットを作成する際、ネットワーク切断などの理由でAPI接続が失敗する場合があります。これらの状況に対して、Jira Cloud側で自動リトライ機能や推奨されるリトライ方法がAPIで提供されているかを知りたいです。
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Hi all, I'm trying to create a Widget to show how many open or closed tickets each "Organization" has in our project. I created a filter with all of these issues, but when I go to add an issue stati...
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Trying from bottom up kinda need right guidance to keep correctly so I know what I've to offer
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Looking for insight on how you may have used the AlertDefID or AlertDefinitionID to pull them in. If you used another method would be interested in hearing from you Thanks Kim &n...
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When any of our customers try to utilize the portal they see the screenshot below. Every single user sees the exact same screen. Our initial trial ended though we have not had more than 3 'agent' use...
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I'm trying to build and automation and I've seen multiple posts of people trying for similar things but I can't seem to understand them well enough or adapt them to what I'm trying to do. In my inci...
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I'm trying to login to get support on my school's website but my password did not work and when I sent an email to reset it it said password resetting is disabled. I need it reenabled.
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I have a client who has a large SharePoint list of items that we would like to bring into Jira Assets. I can easily export the list as a CSV and then import into Assets, the problem is that many of t...
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Does anybody have any experience in retrieving Assets from Powershell using the JiraPS module? My usecase is as follows: I've created an asset (i.e. myasset) and then I have a custom field which type...
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I'm creating a schema for business applications. I want two of the attributes to define the infrastructure owner and application owner. I'd like to have the attributes linked to JSM Teams...
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We have integrated OpsGenie with JSM; as new alerts come in, corresponding tickets in JSM are created. Notes manually entered in to the OG alert, are reflected in the JSM ticket. So I know the confi...
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How to disable the full-size image option when clicking on an image in JSM? Added an image as an icon and it seems it is clickable. How to disable this?
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Hi All! How do I get Assist in Slack to stop sending certain notifications? IE. when a ticket is assigned to me (I am usually the only one doing tickets) and when a ticket is closed? I can't se...
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I see of options on the University page, but from your personal experience, where's the best place for Service Managment training?
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I created and populated a custom organization detail field for our customer organizations with our company's client ID from our app. I'd like to have this automatically populated into each issue in a...
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Hello Community, I need help with the following issue: We receive various requests through a service project. I want to provide users with an overview of all open issues—ideally in a list on a know...
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"How can I configure custom request types in Jira Service Management to streamline IT support workflows for different service categories (e.g., hardware, software, networking)? Can I automate request...
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