working on setting up Incident tickets from SolarWinds Alerts

[Kim Galway]

Looking for insight on how you may have used the AlertDefID or AlertDefinitionID  to pull them in. 

If you used another method would be interested in hearing from you 

Thanks Kim

[Christopher Yen]

Not super knowledgeable in the SolarWinds platform but recently worked with our network team to integrate alerts with our JSM Operations. 

We're using the OpsGenie / JSM Operations API integration with Solarwinds to create Alerts which can then create incidents in our Service Desk project. We only have it set up for a few critical nodes/alerts

Initially we utilized Solarwinds sending an email to Jira as part of the alert action which had similar results.