"How can I configure custom request types in Jira Service Management to streamline IT support workflows for different service categories (e.g., hardware, software, networking)? Can I automate request routing and approval processes based on predefined criteria, and how do I integrate SLAs and reporting metrics for real-time performance tracking?" This question covers several important aspects of customizing and automating workflows in Jira Service Management, including: Request Types: Tailoring service desk requests for specific IT issues (hardware/software). Automation: Routing and approvals based on request type, priority, etc. SLAs: Setting response times and tracking SLA adherence. Reporting: Creating dashboards for monitoring real-time performance. Would you like more information on how to implement this?
