Adding a note via OpsGenie API is not reflected in JSM issue

[Myles Boyd]

We have integrated OpsGenie with JSM; as new alerts come in, corresponding tickets in JSM are created.

Notes manually entered in to the OG alert, are reflected in the JSM ticket. So I know the configuration is correct.

BUT notes added via API to the OG alert are NOT reflected in the JSM ticket. Reviewing the logs, shows no attempt to update JSM.

Is this a limitation issue, it only works for manually added notes, who could it be a confg error?

TIA

[Aaron Geister_Sentify]

@Myles Boyd 

Are you using a sync to get the ticket to be created from the alert? 

[Myles Boyd]

Yes; set up a rule, which works fine for manually notes, just not ones added via API