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Send auto-reply via JIRA cloud automation upon ticket creation

Kristine Kay Orito
Kristine Kay Orito
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March 3, 2025

Hi, I have configured an auto-acknowledgement email in the event when tickets are created in JIRA cloud. However, external users are not receiving these emails.

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Tomislav Tobijas _Koios_
Tomislav Tobijas _Koios_
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March 4, 2025

Hi @Kristine Kay Orito ,

Have people who should receive checked their spam folders? From my experience, these emails usually land there until users/customers add them to the 'whitelist' as they are sent from automation@<sitename>.atlassian.net. I know there's an open suggestion related to customizing this email: AUTO-76: Add support for custom email domains to Send Email action, to support customising the "from" and "reply-to" addresses 

Cheers,
Tobi

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