Is anyone know How to hide share with organization option from JSM portal or any workaround so that share with option not visible to customer.
Hello @Testing
This documentation explains how to manage the Share option in the Customer Portal.
https://support.atlassian.com/jira/kb/understand-share-options-in-jira-service-management-cloud-portal/
@Testing
It is my understanding that this function is still a feature request submitted to Atlassian -
https://jira.atlassian.com/browse/JSDCLOUD-11763
https://jira.atlassian.com/browse/JSDCLOUD-11764
Those two feature requests are also mentioned in the following article - https://support.atlassian.com/jira/kb/understand-share-options-in-jira-service-management-cloud-portal/
At the bottom of the page, there is a workaround where it mentioned
"
There is a workaround that consists of not using Organizations, once the customer does not belong to an Organization, and your Customer Sharing configuration is set up to “Customers can search for other customers within their organizations”, the button will not show up when creating a ticket through the portal.
Hope this helps.
Best, Joseph
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