Unable to Log In — Verification Code Sent to a Discontinued Email Address

shun

Dear Support Team,

I am unable to log in to my account because the required verification code is being sent to an email address I can no longer access.

The email address registered with my account is:
iwai.shuntaro347@mail.kyutech.jp

This email address was provided by Kyushu Institute of Technology. The university discontinued its email service for graduates at the end of December 2024 and has confirmed that my email account cannot be restored. As a result, I cannot receive the verification code needed to log in.

Could you please help me regain access to my account and update my registered email address to the following?

New email address: [Enter your current email address]

Please let me know if there is an alternative way to verify my identity. I am happy to provide any information required to confirm ownership of the account.

Thank you for your assistance.

Best regards,
Shuntaro Iwai

Tansu Akdeniz

Hi @shun

Please check out this page: https://support.atlassian.com/trello/docs/recovering-your-trello-account/

You don't use that email anymore

You may no longer have access to the email address associated with your account. This happens sometimes when you change jobs and aren't using your work email anymore. This can also happen if you delete your email account.

For security reasons, we are not able to change the email address on your account (see below). Your best bet is to contact your former employer directly and ask if they can help you reclaim your Trello account by temporarily re-opening your old email account.