Our organization's subscription has been deactivated without our knowledge, we need to make contact with someone to assist urgently, we have logged support tickers but have received no replies
Only someone at Atlassian Billing/Support can handle this - all anyone would be able to do here is escalate but it would result in the same process/queues. (Not me sadly)
https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/
Ensure you are an Org Admin with Billing Access - or at least the Billing Contact for the Org.
Check your Org's Audit logs to see who/what/where if you've not done so already.
That big of a change should have been logged - and any/all Org Admins would have been emailed as well.
Hi @Leanne Flower ,
please take a look to the following article https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/
Take in mind that it can be done by a Billing admin within your organization.
Let us know,
Fabio
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