Activity from one Trello account not appearing in Activity feed

Question

We use two Trello accounts for our business. For approximately a year, activity performed by one account (Account A) has stopped appearing in the main Trello Activity/notification feed.

The actions themselves are saved correctly. If Account A creates or changes something on a board, I can open that individual board and see the action in the board’s Activity history. However, that same activity does not appear in the main Activity feed/alerts.

We reproduced the problem today with new TEST actions. The activity appeared in the individual board’s Activity history but did not appear in the main Activity feed.

We checked notification settings, Activity filters including All Types, iOS notification permissions, and the Trello Sync Queue. The Sync Queue is empty. We also cleared Trello’s local cache and tested again with a new action, but the problem remained.

This worked correctly in the past and stopped working approximately one year ago. How can we restore Activity-feed notifications for actions performed by Account A?

Nicki and Ric · Answer

I’m referring to the main Trello Activity/alerts feed — not the bell notification drawer and not the Activity panel inside an individual board.

The individual board Activity panels work correctly and show the actions. The problem is that activity from the Nicki and Ric account stopped appearing in the main Activity feed roughly a year ago, even though it used to appear there.

We have already confirmed board membership, watching, notification settings/filters, and tested new activity. During a test, the notification/badge count even increased, but the new activity still did not appear in the main Activity feed.

So the actions are being saved and are visible in the individual board Activity history; they’re just missing from the main Activity feed.

Josh · Answer

Hi, a few distinctions in Trello usually explain this, and your TEST actions already rule out "the action wasn't saved".

1. Which feed? The bell / notification drawer only shows activity on boards, lists and cards that Account A is watching or is a member of, and — importantly — Trello never notifies you about your own actions. So if you're logged in as Account A and expecting A's edits to appear in A's notification drawer, they won't. Open the board menu > Activity to see board history (which you already confirmed works), or open Account A's profile to see that account's personal activity list.

2. If a different account (Account B)  should see Account A's work in B's notifications:

* On each board, confirm Account A is still a member (not removed a year ago and working via a leftover link).
* Have Account B watch the board (board menu > Watch). Membership alone doesn't always match what people expect for the home Activity feed.
* In Account B's settings, check notification frequency isn't set to Never, and that filters on the Activity view aren't hiding types.

3. Account-level check for Account A: open https://trello.com/u/<AccountA-username>/activity (or the profile Activity tab) while logged in as A. If TEST actions appear there but nowhere in B's feeds, the data is fine and the gap is watch/membership/notification settings on B. If they don't appear on A's own profile Activity either, that's the clearer bug to take to Atlassian support with the two account IDs and timestamps of your TEST actions.

Quick question so we don't guess: when you say "main Activity feed", is that Account A's bell, Account B's bell, or the board's Activity panel?