The inbox disappears.

Niclas Ylander

As shown in the screenshot, the Inbox has been disappearing for several days now. I'm using a Mac, and every time this happens, I have to close the application and reopen it to get the Inbox back. However, as soon as I switch to another board, the Inbox disappears again.

Anwesha Pan

Hi @Niclas Ylander

I do not have any suggestion for a fix but I would recommend few workarounds until this issue gets fixed:

1. Do soft reload instead of quitting and relaunching the whole application every time you switch boards:
   1. Press Cmd + R (or Cmd + Shift + R) on your keyboard.
   2. This forces the internal web view to reload in place, which instantly restores the top navigation bar and Inbox in under a second.
2. Clear the Mac desktop App cache & data
   1. Option A: Via App Menu
      1. In the macOS top menu bar, —> click Help (or Trello).
      2. Select Troubleshooting ➔ clear cache and restart (or reset local data).
   2. Option B: Manual cache purge via Finder
      1. Fully quit Trello (Cmd + Q).
      2. Open Finder, press Cmd + Shift + G (Go to Folder), and paste:
      3. ~/Library/Application Support/Trello
   3. Delete the Cache, Code Cache, and GPUCache folders.
   4. Also check and delete cache files in:
      ~/Library/Caches/com.atlassian.trello
   5. Relaunch Trello and log in.

I hope this helps. 🙂

Thanks,
Anwesha