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Rovo fails to add attachments when creating new tickets in JIRA

Kristian Kaa_omntfo

We are experimenting with using Rovo for creating new Support Tickets in our support board. We have made a custom Rovo agent with specific instructions, and in these instructions, we stress that Rovo must upload all images uploaded in the chat to the new support ticket.

This is not working tho, unfortunately. We tried multiple times to improve our instructions, but it just won't upload attachments to the new ticket.

You can see the chat below, where Rovo also confirms that it will attach "Users.xlsx" to the ticket, but then nothing is added to the ticket.

Is this a known issue or are we doing something wrong here?

Accepted answers

Arkadiusz Wroblewski

Hello @Kristian Kaa

There is already a public suggestion for this exact use case: [ROVO-434] Upload attachments during Work item (issue) creation. - Create and track feature requests for Atlassian products.

Don´t forget to Upvote it to get some attention for this case.

Best,

Arek🤠

All comments

Arkadiusz Wroblewski

Hello @Kristian Kaa

There is already a public suggestion for this exact use case: [ROVO-434] Upload attachments during Work item (issue) creation. - Create and track feature requests for Atlassian products.

Don´t forget to Upvote it to get some attention for this case.

Best,

Arek🤠

Kristian Kaa_omntfo

Nice, thanks for bringing that to my attention. I'll go ahead and upvote that for sure. Thanks a lot!

Dr Valeri Colon (Connect Centric)

@Kristian Kaa welcome to the community. One thing worth clarifying: this isn’t something you can currently fix by refining the agent instructions. Rovo can create the Jira work item, but passing a file uploaded in Chat into the new work item as an attachment isn’t currently a supported action. That’s why the agent can say it will attach the file but fail to actually do it. ROVO-434 is tracking that capability.