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Jira Service Management
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仪表盘提示如下，不可用 App update required Your app Pie Chart is no longer working as it uses a deprecated platform feature. Please check if an update for this app is available through Atlassian Administratio...
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We've gotten into a situation where a managed account we created is in a weird state and we can't get the account properly provisioned even though we attempted a full sync with our IdP. We'd like to...
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Hello! I need to exclude a specific request type from a Time to resolution SLA. How should the query be written? I added the screenshots of my latest query attempt but it still shows on ...
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How can we see the conversations that our users are having with the Virtual Service Agent? In Settings > Conversations, the link column is always blank and I can't see the conversations so t...
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Hi I'm trying to populate a list of Requested participants using an automation via JSON. Here is the JSON: { "requestParticipants": [{{#application."System Admins"}}"{{accountId}}"{{^last}},{{/}}...
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I have added the ASSIST agent to TEAMS as instructed. The chatbot then asks me 2 questions. I then click on Assist But get this error I'm struggling to understand...
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We already have our user's assets linked to tickets. This is different. The request form is for terminating an employee that their manager fills out. In one drop-down they select a user to be term...
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crear incidencias mediante correo electrónico, se comparte esos tickets creados por usuarios a todos
tengo un proyecto donde creaba los tickets manualmente y dichos usuarios ya estaban en el sistema mediante la organización y directorios en su apartado, agregue dos mails uno externo y uno interno, a...
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At the top of the queues there are 3 default dropdown filters - 1 of them is irrelevant, and then there is a More filter with more options - these however do not persist and when opening an issue ref...
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We receive work items from a system by e-mail and these are created as a service request by default. Now, however, these tickets that come from this reporter should become a “change”. I have already ...
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Hello, I would like a custom field to appear only when a dropdown field has a certain value. Any suggestions? Thank you in advance, Aggeliki K.
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Hi. I try to import a issue with attachemnts to Jira project from CSV file. No error during import, issue is created and I can see attachemt: But can't open .png: Here is CSV file: ...
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Using Postman to add all projects in Jira as options in a select list field via the REST API, and automatically updating the custom field whenever a new project is added.
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Hello, Is there a way to reduce the length of a custom field? Thank you, Aggeliki K.
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I have an automation that if a customer fills in a form, JSM checks if an attachment to the form has a certain name. If it does, a label is added. Sometimes the automation works, but sometimes it doe...
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We have the Scriptrunner; is ist possible with Automations or Scriptrunner?
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I am trying to add project choice field to JSM portal but it automatically makes it hidden. Is there a way to make project choice field visible to everyone?
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HI I received the below email from <noreply@po.atlassian.net> is it valid or is it a scam email? My spider senses are tingling.
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Can stakeholders also receive critical information, for example when an incident is created? Where can you see which notification you receive? How do I get there?
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Hi Jira Community, We have a technical support team that provides level 1 support for internally built applications used across our organization. When issues arise, employees submit tickets via JSM,...
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Hi everyone, We're using Jira Service Management for internal ticket handling, and I've run into a couple of issues related to Request Participants and user accounts. 1. Request...
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I had activated a notification setting and then someone had created a ticket, which then entered a workflow status where you have to approve a request. But this mail was also simply received by a sta...
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Hello, We want to manage change requests with many managerial approvals in IT. On the other hand, we will need Jira Cloud Standard licences for other projects. Approvals can be manage in Jir...
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If I want to assign Bug to new project , and Support Team is PAM , Kindly suggest new project name. Thank you
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We are building out our first few intents in Virtual service agent and I have noticed what appears to be a glaring omission from the conversation flow functionality. Maybe I am just not seeing it bu...
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| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |