Community resources
Community resources
Community resources
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Jira Service Management
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Does the messaging and email notification service work with a microsoft account with E1 or Exchange?
Does the messaging and email notification service work with a microsoft account with E1 or Exchange?
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I have a project in Jira Service Management and one of the fields in the form that multiple team members need to fill out is called "Product Line," where they choose one product from a drop-down menu...
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I would like the control when the field type of 'select list (cascading)' triggers? If you select the first item and click off form, it triggers and retains the value selected in the first item. I ...
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We have created 5 applications and configured in our application. Each flow has separate app along with different access and refresh token pair. When we start use flow it works for few hours it means...
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Hi Team, I have added external mail id (uscustomerservice@org.com) and made it for live and whenever out team is responding to the request we can getting response with below maild ...
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My organisation got deactivated. I cant reach out to support because every option shown says I need the service URL which I dont have coz the organisation is deleted. Can someone help with how to res...
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Hello, I am using Jira Edge Connector in an automation rule to call some remote script. I am running the script on my machine in Docker. The connectivity etc is working and I can see t...
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Can i List my free Cloud products on other places in addtion to Atlassian Marketplace. Or it must strictly be on the marketplace only?
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Hi everyone, I just hit a roadblock trying to set up an automation that creates a JSM issue. Maybe I'm overlooking something here, maybe someone here has an idea, how this could work. My use ...
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Hello, I am currently attempting to use Jira Automation to enable the automatic creation of Customer Request tickets (in JSM) for each of our clients based upon tickets that are create...
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When you access Jira's Epic Card, the sub-work status bar is exposed at the bottom, but the card lis
When you access Jira's Epic Card, the sub-work status bar is exposed at the bottom, but the card list is not exposed.
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Dear all Just a quick question, do you know of a method for: Me as a Customer I go to the list of requests in the customer portal and by default I have set the filter to Created By Me I wo...
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I am attempting to configure a portal that has multiple knowledge bases attached such that I can present relevant knowledge to users based on their role or department. All customers to the port...
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I want to add a custom action to alerts or alerts fitting a criteria. (Not with Opsgenie but with JSM Ops). My end goal is to have custom buttons when Atlassian ChatOps posts an Alert to a Teams Chan...
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With the JIRA Cloud app, how do you add it's numbers to your contacts so you know it is JIRA calling?
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...ncluding "Time to resolution" = breached() does not change the results at all. The same thing is true if I utilize everBreached() instead. If I use "Time to resolution" > elapsed (8h), the report d...
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Do you have developer documents on how to GET JIRA timesheet data to POST NetSuite timesheet data automically in an existing project in NetSuite? This would be utilized via BOOMI.
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I'm looking to migrate my OpsGenie support over to Jira Mgmt. Looks like I have already done the account side and everything and I selected the Standard level, currently on the 15 day trial. Looking ...
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I am aware of how to hide tasks with JQL on boards, however I would like to hide completed tasks when looking at an individual work item, creating a cleaner visual when reviewing items that might hav...
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Hey JSM Community, Customers / Requesters are asking if it is possible to attach images / files in the portal form paragraph fields. These are custom fields set to use the Wiki Text Rendere...
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I'm trying to find out who activated or sent the invite to a user we don't recognize, called raodmap@. How can I access the user activity logs?
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Our HR department would like our team to take over reaching out to staff for their shipping address. We recently started using JSM and I'm not seeing a clean workflow for this. Any suggestions?...
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Hi everyone, I need some help with Jira Service management. Something strange is happening inside our project. Without the interaction of the customer the ticked is declined. How can ...
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Hello, Our customers always have to specify dates when opening a request. They would like to input the dates in the format of "ddMMyyyy" to reduce the number of characters that need to be typ...
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In our project we have the “Operations”, I have had a look at it. So there's a calendar and then there's the “Services” tab, I don't quite understand what it's there for. There is the following page:...
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| Subject | Author | Posted |
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| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |