Why does it say “null” in the reporter details?

[Antonia]

Why does it say “null” under “Reporter details” on the right-hand side of the tickets?
How can I make it so that something appears there?

[Gee Espiritu]

Hello @Antonia 

Is this a custom field? I am just kinda new in configuring our jira and this is the first time that I've seen this field.

[Marc - Devoteam]

Hi @Antonia 

What kind of field is "Reporter Details" and what is set in the context of the field?

[Pedro Olmo]

Hello @Antonia ,

Here what Atlassian Intelligence is giving you is a suggestion to reporter that ticket by searching for something similar in your ticket history and if it sees a match it will tell you in that field

regards