Hi,
I’m currently working on developing an ITSM and Jira Cloud governance document for our organization, and I’d love to learn from others who have gone through this process.
If anyone has created a governance framework or document that outlines best practices, roles and responsibilities, change management, configuration standards, or usage policies for Jira Cloud (especially in an ITSM context), I’d be incredibly grateful if you could share it or point me to any helpful resources.
Some specific areas I’m looking to cover include:
- Governance structure and decision-making processes
- Role definitions (e.g., admins, project leads, service desk agents)
- Change management and configuration control
- Standards for workflows, issue types, and custom fields
- Integration and automation guidelines
- Reporting and compliance practices
Any templates, examples, or lessons learned would be greatly appreciated!
Thanks in advance for your support and insights.
Best regards,
