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Using Sharepoint as Knowledge Base for JSM

Vando Goncalves _e-Core_
Community Champion
August 11, 2025

So, after thinking this would not be possible, I bumped into this support article:
https://support.atlassian.com/jira-service-management-cloud/docs/add-knowledge-from-microsoft-sharepoint-to-your-project/

There I went, Rovo enabled, Sharepoint connected, I can get information from sharepoint using Rovo Chat but, when I go to any of my Service Projects, no option to add Sharepoint folder as knowledge base.

Did anyone was able to set this up successfully?

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