Community resources
Community resources
Community resources
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Jira Service Management
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Hi Team, I am using VSA in JSM and i am calling an Automation within VSA and trying to create a ticket in JSM project, the tickets are getting created but the response with ticket number is not gett...
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Hi All I am getting this issue again with my automation. I have checked the permission scheme - it containes the Add On role Same for the issue permission and I still get this error. You ...
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Hello! In my list view, I have a grouping The ting is, I have admin permissions and can hide all ideas from each group and show the ideas from the group I want. My colleagues without admin permiss...
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Hi Everyone, anyone is facing same issue like me "atlassian admin page not accessible and gave error"
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Is there a way to stop Portal-only customers registering to the portal and keep the only channel for tickets an email? Or does the purpose of the portal-only customer include the portal (hen...
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Hi everyone, I’m trying to solve a challenge in Jira Service Management Cloud where we need to make certain information from Assets (CMDB) visible to users who don’t have a Jira license. Specificall...
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Hi, I need some help with Security Schemes and permissions. I have 2 groups of people: JSM agents (IT) and Change agents (Business). I have 3 Issue Types: Service Request, I...
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I'm always getting admonished by forum admins for posting the wrong type of query so I'm pre-empting my main query with this... I have a query regarding how JSM will support outbound service...
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I need some ideas to fix this: we have a form that should be approved by a manager. The user fills in the form, selects his\her manager and submits the form. The form 's input field is linked to the ...
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Hi, I need to use a validation screen when transitioning a request, and the agent should be able to check if the customer selected the correct value in a custom field. The problem is that in this sc...
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Hi, We have Jira v9.4.1 and Jira Service Management v5.4.1 datacenter installed. We want to hide Create issue button for a single Jira Service Management project. As users are using this Create bu...
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How the Knowledge Base search works on Service Desk Portal | Jira and Jira Service Management | Atlassian Support How can I make my knowledge base article searchable?
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I have jira service desk project and we also have development project. Our customers want to have more information by email about that when the linked issue / work is done. How can i do automation ...
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we are using expired jira on server and our default language is French , now in yearly report we need to change French language in English in summary and description field in jira reports ...
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I want my customers (internal colleagues) to be able to log in with SSO. On the website: https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-for-portal-only-...
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HI Experts, Iam using Jira datacentre and i need Jira addon to sign doc from board is this possible? all what I found is addons for authenticate users BR,
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Hello, we finally want to activate our customer portal for our internal colleagues. We also have our own domain. What settings do I need to click on here so that our colleagues without an Atlassian...
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Hello We changed the billing contact name and now our payments are blocked. Last year we changed the bank account number and we had the same problem. At some point someone sent us an email to confi...
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I'm trying to set up an auto-close rule in JSM Alerts and want to exclude alerts that contain a specific text string. I tried using the string in quotes and also without quotes, but neither approach ...
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Hi team, We have a request from the manager, he found that some of the tickets were resolved/closed/canceled/done without an assignee, which caused some issues with the reporting. They would like to...
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Dear Concerns, Good Day!! I am looking for add-on to move configuration from Staging to Production which migrates automations, conditions, workflow. Migrate configurations from staging to pr...
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We have set up a knowledge base that is accessible by guest users (they don't need to be signed in). However, any user that is signed in to and does not have a JSM Agent license is granted a gen...
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Hello team, We are facing an issue with our Jira ticket. The ticket that has been approved, still appears on the customer portal with the status "Waiting for approval". We kindly ask for yo...
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After getting a wakeup call at 2am, only to find out we had a planned outage, I have the want to create a reminder notification based on events in the chanage calendar. Ths could be in the form of a...
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I can't use setting portal, don't show queue It show " This project isn't available It may have been deleted or your permissions may have changed"
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Atlassian Community Events
| User | Count |
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| 28 | |
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| 4 |
| Subject | Author | Posted |
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| 11m ago | ||
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |