Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Issue with custom field pulling information from Insight is no longer populating with my automations

Danita_remspecher
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 11, 2025

Since the change with the fields recently, we have been having issues with the following:

Location is pulled from objects located in the Insight application.

We have several automations setup to add the location name to subtasks and emails to the different queues.

However, now the location name is blank in both.   I have tried a number of fixes, but nothing is working.   The automations are not failing, just the information is not displaying.  

The JQL I have been using is:   

  1. When emailing the different queues:   Location:   {{issue.location.name}}
  2. When creating subtasks:   {{Location.displayName}} and {{Location.Name}}

Again, these were working before the change to the new field format.

Any help you can suggest would be greatly appreciated.

 

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events