Issue with custom field pulling information from Insight is no longer populating with my automations

[Danita_remspecher]

Since the change with the fields recently, we have been having issues with the following:

Location is pulled from objects located in the Insight application.

We have several automations setup to add the location name to subtasks and emails to the different queues.

However, now the location name is blank in both.   I have tried a number of fixes, but nothing is working.   The automations are not failing, just the information is not displaying.  

The JQL I have been using is:   

1. When emailing the different queues:   Location:   {{issue.location.name}}
2. When creating subtasks:   {{Location.displayName}} and {{Location.Name}}

Again, these were working before the change to the new field format.

Any help you can suggest would be greatly appreciated.

[Marc -Devoteam-]

Hi @Danita_remspecher 

Welcome to the community.

Is the custom field used to provide location option from assets working?

So can you create a ticket via the create option and use assets location options or is the field only showing up empty?

Look at the configuration of the custom asset field or the context of the field.

Show the configuration if needed in this thread.

[Danita_remspecher]

This is the configuration of the field in Jira:

This is how it looks in Insight:




We see the locations on the tickets after being submitted via the portal or email:

However when the automation sends an email or creates sub-tasks the location does not appear.   

[Marc -Devoteam-]

HI @Danita_remspecher 

In you automation create a log action or create a new rule for testing based on manual trigger and only do a log action

In the log action set {{issue.Location.Name}} or {{issue.Location.Label}} does this give you a result?

NOTE: be aware of upper and lower case characters