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Jira Service Management
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Hash 1FDBBVJ Trace af573bd7de65433fa41b3a85e7ec62ff
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Does anyone else find it odd that Jira limits what you can and can't do with form fields? For example, the default Summary field is apparently something that can never be customized. Every time...
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Hello everyone, We have a Inbuilt Jira System Group that we want to remove users from - This group is also a Default group. We now have the below 3 groups that users are automatically pu...
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I find that I get quite a few posts on the Community forums that are in other languages such as Spanish, French, and German, which aren't very useful to me. Is there a way to filter out anything pos...
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A little background information: I became a Jira/JSM admin about 4 months ago after a company acquisition and the preferred solution for ticket tracking of the acquiring company was JSM. While attem...
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Hi, we have just now started to evaluate Asset Management. I have the following questions: #1 As I see it makes always sense to separate different objects to different asset scheme all...
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Hello. I've been asked to change the background image and some of the text formatting attributes on our Help Pages, which are hosted via Atlassian. I've never done this before and don't know where to...
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Hi everyone, I'm working on a Jira Service Management request form that includes a checkbox custom field (e.g., "Access Needed") where users can select multiple options like: VPN Access ...
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Hi, I do not have any experience with using JSON as a FYI! We created two custom cascading fields to replace our custom short text fields (Facility Sandbox & Payer). With that though we needed to...
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I have several projects and I am an admin and Jira admin for them all. I have one that is "company managed" and others that are "team managed". In the Company Managed Project, I can toggl...
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Hi, I have a company-managed project on JSM Standard cloud. I'm using automation and a feature for Forms that attaches a PDF of the Form every time it's submitted. The PDF filename fo...
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Hi Community, We're using Jira Service Management and would like to ensure data consistency in our Assets schema when capturing job role information during user onboarding. Here's our setup: We ha...
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Hello. I have a user that has access to Jira and Jira Service Management - Customer. Even though the user does not have Jira Service Management - Agent enabled she is still able to see the internal n...
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Hi Community, I've encountered a peculiar issue with Jira Service Management (JSM) portal visibility, and while I've found a solution, I'd like to understand the "why" behind the observed behavior, ...
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I am looking at building out a Jira Service Management project to track Security, Projects, Requests for our Cloud Admin team. Was looking for any tips, best practices, and cool integrations that I m...
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The definitions are very similar. One notable difference is a help center is customizable while a portal is not. I can't figure out why they both exist. What am I missing? According to Atlassian su...
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Hi all, I have the following problem. I have a JSM form, linked to a request type. The form contains a "checkbox" field, with 1 option. When the form is submitted, a ticket is created. ...
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I mean this function. https://support.atlassian.com/cloud-automation/docs/automatically-clone-an-issue-when-done/
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We have 2 projects. The issues in these projects are related. When a comment is made on one issue in one project, it should be copied to other issue on the other project and also the name of the user...
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how can i get the schema or the default fields of the user or customer ? suggest some api (not data)
hey i want to know the schema of the user and there default fields i want some document which mention them properly or the api which return the default field of the user , i already explore th...
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Hi, I've created an automation rule that needs to clone main work item every second tuesday in a month. I get cloned ticket but the assets are not copied. I've created an audit l...
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In a JSM support incident we see a box: "Accelerate incident resolution with Ops Guide NEW Hide Gain comprehensive insights on past incidents, past responders and related resources to a...
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I’m trying to use the following endpoint to publish announcements on a Jira Service Management (JSM) portal: POST {jsm_base_url}/rest/servicedesk/1/servicedesk-data/announcement/portal/{por...
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I want to create an automation rule to automatically add 4 customers (always the same) to each new ticket. The automation works until it wants to actually add participants. Here it seems, that it can...
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Hi All We've setup SLA - Time to Resolution a few months after we started using JIRA service management. Unfortunately some of the old tickets do not have SLA Time to Resolution popul...
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Atlassian Community Events
| User | Count |
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| 27 | |
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |