I have created a custom field where you can search in the assets and then select assets. Is it possible to select and insert several assets at the same time? At the moment I search for an asset, sele...
We need to create a procedure regarding business trips. Each time an employee fills out the Jira ticket for a business trip and it is confirmed- we want to make an automated process for Busin...
Hey everyone, Yesterday we've a weird thing. The automation user has set the ticket to 'Completed' by itself, even though we do not have such rule set up. Has anyone ever encountered anything simil...
I am writing to express my concern regarding the recent changes made to the Jira dashboard and its graphical user interface (GUI). The updates have caused significant disruption to my workflow, as th...
We have couple of projects that are facing this issue that the email notifications are not generated when a ticket is being created . it was working a month ago , however it stopped...
Hi I am trying to see the All the portal customers list and my role is Admin. When I go page by page. After 2000 records (40 pages) i am getting message as The max page limit set is inv...
Will Opsgenie integration with servicenow can be done in free version ?
Hi everyone, I hope you’re doing well! I need your help with something :) We have a workflow that we use for software approval. Recently, however, there has been a request for two approval...
I created a new User and sent out an invite but when the user clicks on the email invite link, it takes them to the customer portal only. We sent the same exact link to other people with the same per...
Hi Everyone, I created a Jira Service Management Project and assigned me maximum rights but now I am unable to access Channel items like Portal, Email, Widget, Chat etc. My colleague who is a ...
Nothing just works with Atlassian software. Here's another task that should take 10 minutes but instead is an hour of trial and error. I set up a support email in Google Suite and I want to add it...
Hi, i'm currently trying to setup incoming call routing after migrating from opsgenie to Jira Service Management Enterprise. Are still only phone numbers via US1 supported or can i use IE1 numbers ...
Hey community, I am wondering - in JSM portals (helpcenter), instead of having a URL like https://<mycompany.atlassian.net>, can I have my own URL (example: https://mycompany.mycompanydomain...
I would also like to change our SLA response times to reflect 8 a.m. to 5 p.m. Monday through Friday. Currently, we have the 24/7 Calendar (Default) selected. The option to select the Samp...
Can someone help me with the necessary script to solve the following using scriptrunner: I need that when an issue is linked to a parent issue the linked issue takes the value of the ...
Good afternoon, I hope anyone can Help me. :) A ticketsystem with different issue types exists here. When a ticket is created, notifications in the form of emails are to be sent to t...
When an external party sends an email to us via JSM and adds other participants on CC, those users do not get added to the ticket automatically. Can someone send me a solution to make sure CCs are ad...
In jira service management we use 'Teams' to assign issues to a team. At the moment we experience issues. Our agents can not add a team to an issue. It stopped working this afternoon around 4...
We have 2 ways a user can submit a ticket to JSM - either through email or Customer portal. We have 2 request types for our IT Helpdesk team - IT Help-Incident or IT Help - Questions. I am usin...
Our Jira Service Management SLA response times are currently tied to Priority, and I would like to tie them to Severity instead. Is it possible to edit an existing SLA to make that change, or must I ...
Hello, I would like a user who is not an agent to create some wiki pages/space etc. As a agent or admin I would like to make those pages spaces available in my help center. Is this possible and with...
Hello Community We have a client who would like to turn off notifications on some statuses, they still want to receive when we write something to them or change the status to closed, but because the...
We would like to have an email notification to the assignee when a comment has not been added to a ticket after 3 days.
Hello, In our Jira project, we have two boards: One for all regular tickets (excluding epics). An epic board exclusively for epics. We manage these boards using board filters, and in general, t...
Hey everyone. I added a security level to a JSM however, the field request participant lost access to the issue request because it didn't find the field to add on the security level screen. ...
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